“These guys are brilliant”

“We L-O-V-E working with Wyzowl”

“Wyzowl is a no-brainer”

Customer Service Video Production

We create customer service videos that give your customers the tools and information to get the best possible experience.

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Loved by over 2,000 customers ❤️

Click the images below to view real customer feedback.

Recent projects

Customer service is key – but it’s a constant battle 😫

Customer support calls piling up? ☎️

Frustrated customers leaving negative reviews? 😠

Struggling to provide clear, helpful information? 😫

Now, more than ever, customers expect fast, efficient, and personalised service.

If you can’t provide clear, easy-to-understand guidance…you risk losing customers and damaging your brand’s reputation.

The solution: Customer service videos that rock! 🤟
We create customer service videos that revolutionise your customer experience.

Giving them the tools they need to self-serve in a highly engaging way helps you free up your resources, supercharge their experience – and cash in on a range of benefits including lower churn, higher engagement and improved reviews.

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How it works…

Script writing

Based on your video goals, we’ll create a first draft of the script.

Storyboard creation

We create all the graphics for your video from scratch and lay them out scene-by-scene for you to check and approve.

Animation & sound

We create a first cut of your video including royalty free music and a professional voiceover track.

Unlimited revisions

We’ll make unlimited revisions at each step until you’re totally happy and ready to sign off.

Shrink response times ⏱️

Empowering customers to self-solve reduces case volume – which frees up agents to rapidly respond when human support is actually needed.

Reduce support volume 📉

Empowering customers to self-solve reduces case volume – which frees up agents to rapidly respond when human support is actually needed.

Consistency of support 📚

Video support is totally scaleable, which means you can offer the same high, consistent levels of service to each and every customer.

With a customer service video, at last you can…

🙅 Deflect tons of repetitive support inquiries

💨 Shrink those response time metrics drastically

🤗 Empower customers to find answers on their own

🧠 Bring knowledge together into scalable resources

⏰ Start to spend your time and resource on improving and marketing your product

But, why Wyzowl?

Here at Wyzowl we’re explainer video pioneers. We were one of the first companies ever to do them
(and we’re still one of the best! 😉)

We’ve been helping audiences ‘get it’ since 2011, creating 4,000 videos for clients all around the world.

Simple, fixed costs

We don’t believe in hidden costs and nasty surprises, which is why we charge a simple, fixed price.

Easy management

We have a custom-built project management system where you can get direct access to our creative team, AND invite yours.

Unlimited revisions

We want you to LOVE 💛 your video, which is why we make unlimited revisions at each step of the process – subject to a signoff at each stage.

A wealth of experience

We’ve been doing this since 2011 and have built an unrivalled wealth of knowledge and expertise in what makes an explainer video work.

Real humans, no robots 🤖

Resist the machines! Our team of real, talented HUMAN creatives are here to work on your project, not cookie-cutter AI tools.

Uniquely yours

Everything we create for your video is made from scratch and it’s just for YOU. All the assets are yours once the project is complete, giving you extra resources to use elsewhere in your marketing.

Your perfect video 😍

From: £2,250

We include everything you need for the perfect video for one simple fixed price. Hand-crafted by our expert team ⚡️

Script writing
Custom illustration
Storyboarding
Animation
Fixed turnaround times

Professional voiceover
Royalty free music
Sound effects
Unlimited revisions
13+ years’ experience

We also have a subscription service if you need us to create videos on an ongoing basis. Find out more here

Get more info & pricing

Fill out the form below and we’ll send a FREE info pack with everything you need to know about our service. Then we’ll be in touch to discuss how we can help you with your next video 🚀

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Customer service video FAQ

Who are Wyzowl anyway?

Fair question… we’re only a little hurt that you haven’t heard about us 😂

We’re one of the world’s leading explainer video agencies 🏅

Since 2011 we’ve created over 4,000 videos for 2,000 companies in 40 different countries worldwide 🌎

Some of our well known clients include:

Client Logos

…but we work with a wide range of businesses from small to large, in many different industries.

We’re a passionate team of copywriters, illustrators & animators and we love telling great stories with beautiful visuals 😍

What are customer service videos?

Customer service videos provide solutions, guidance, and information to help customers achieve success with a product or service. They include FAQs, tutorials, troubleshooting guides, and product demos.

How can video help brands improve their customer service?

Videos give customers the power to answer their own questions and solve their problems, using a hugely popular media type. In turn this can help reduce your most common support inquiries – speeding up turnarounds, enhancing satisfaction, supercharging reviews and retention, and boosting loyalty.

Why use animated video for customer service videos?

Animated videos simplify complex concepts with creative storytelling and visual appeal, making learning enjoyable while effectively communicating product features and problem-solving techniques. It also gives you huge creative scope so you can create video content that truly matches your brand style.

Where can customer service videos be shared to help customers?

These videos can be embedded on websites, shared on social media, included in newsletters, or integrated into mobile apps, ensuring accessibility across multiple platforms. We’ve worked with customers who have created extensive ‘knowledge bases’ from our video content where customers are free to browse and search for videos that help and advise them with any number of different features of their product.

What topics or scenarios are good fits for customer service videos?

A great starting point is the stuff you’re most commonly asked. Beyond that, think stuff like product demonstrations, troubleshooting guides, onboarding tutorials, FAQs, and best practice guides – anything that will enhance user experience and help them overcome problems.

How long should customer service videos be?

Videos should be as short as possible (1-5 minutes is a great, if fairly wide ballpark figure to aim for!) This should be a good window to maintain viewer engagement, effectively delivering information while accommodating varied attention spans. Of course, some problems are gonna take longer than 5 minutes to solve – and that’s fine too. Just make sure you’re not making unnecessarily long videos. Solve those problems, answer those questions and get to the finish!

What makes a great customer service video?

The best customer service videos address audience needs, are clear and engaging, are professional – with high production values – and maintain a friendly, informative tone that reflects positively on the brand.

How can businesses measure the effectiveness of their customer service videos?

Effectiveness can be measured in loads of different ways. Things like engagement metrics (views, watch duration, shares), customer feedback, support ticket reduction rates, satisfaction surveys, and conversion metrics. Ultimately, perhaps the best barometers are things like retention, churn and customer satisfaction!

How important is accessibility in customer service videos?

Accessibility ensures all viewers, including those with disabilities, can access and understand content. Options like closed captions, translations, and narrator choices enhance inclusivity. All these things can be built into your video throughout the process when you work with us.

How can video help customer support agents?

Videos give agents visual tools to demonstrate instructions, troubleshoot issues, and showcase product features efficiently, improving customer understanding and satisfaction. Quite simply, they’re an additional tool in their belt to help offer even better service to customers.

How do I get started?

Click here and fill out a short form – a member of our team of video production experts will be in touch with some more info about animated explainer videos, the process, pricing, turnarounds and instructions on how to get your video project underway!