Reasons for using social media to get a customer service response 2012

Published by Statista Research Department, May 2, 2012
This survey shows U.S. consumers' reasons for usage of social media to get a customer service response in the past year. 48 percent of respondents said that they had used social media to praise a company for a great service experience.

Which of the following are reasons you use social media when it comes to customer service?*

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Source

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Release date

May 2012

Region

United States

Survey time period

February 22. - 29., 2012

Number of respondents

174 respondents

Age group

8-19 years

Special properties

Have utilized social media to get a customer service response in the past year

Method of interview

Face-to-face interview

Supplementary notes

* Multiple answers were possible.

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Statistics on " Social media usage in Finland "

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Other statistics that may interest you Social media usage in Finland

Overview

6

User demographics

5

User behavior

8

Social media use by enterprises

3

Facebook

5

Instagram

4

Twitter

3

YouTube

6

Further related statistics

10

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Statistics

Topics

Social media usage in FinlandSocial mediaFacebookX (formerly Twitter)Instagram
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
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Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
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  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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