According to the American Customer Satisfaction Index, U.S. streaming consumers were most satisfied with video streaming app Amazon Prime Video in 2024, with a satisfaction index level that increased from the previous year. Apple TV+ and Crackle were the services that exhibited the greatest increases in customer satisfaction, increasing up to three and five percent.
Customer satisfaction index scores for selected video streaming apps in the United States in 2023 and 2024
Characteristic
2023
2024
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Customers are asked to evaluate their recent experiences with the largest companies in terms of market share, plus an aggregate category
consisting of “all other”—and thus smaller—companies in those industries
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ACSI®. (June 4, 2024). Customer satisfaction index scores for selected video streaming apps in the United States in 2023 and 2024 [Graph]. In Statista. Retrieved July 13, 2024, from https://www.statista.com/statistics/1331852/customer-satisfaction-indices-video-streaming-services-us/
ACSI®. "Customer satisfaction index scores for selected video streaming apps in the United States in 2023 and 2024." Chart. June 4, 2024. Statista. Accessed July 13, 2024. https://www.statista.com/statistics/1331852/customer-satisfaction-indices-video-streaming-services-us/
ACSI®. (2024). Customer satisfaction index scores for selected video streaming apps in the United States in 2023 and 2024. Statista. Statista Inc.. Accessed: July 13, 2024. https://www.statista.com/statistics/1331852/customer-satisfaction-indices-video-streaming-services-us/
ACSI®. "Customer Satisfaction Index Scores for Selected Video Streaming Apps in The United States in 2023 and 2024." Statista, Statista Inc., 4 Jun 2024, https://www.statista.com/statistics/1331852/customer-satisfaction-indices-video-streaming-services-us/
ACSI®, Customer satisfaction index scores for selected video streaming apps in the United States in 2023 and 2024 Statista, https://www.statista.com/statistics/1331852/customer-satisfaction-indices-video-streaming-services-us/ (last visited July 13, 2024)
Customer satisfaction index scores for selected video streaming apps in the United States in 2023 and 2024 [Graph], ACSI®, June 4, 2024. [Online]. Available: https://www.statista.com/statistics/1331852/customer-satisfaction-indices-video-streaming-services-us/