While there is a notable 10 percent increase in the offer of a chat feature from 2018 to 2019, the contact channels through chatbot have also grown significantly by 31 percent. Thus, the implementation of chat options for French retail banks in 2018 and 2019 would ideally have the ability to effectively answer questions asked by customers and other professionals. Chatbots, when effective, can improve customer service productivity and reduce operational costs.
Share of retail banks who offer a chat and a chatbot as a customer service in France in 2018 and 2019
Characteristic
2018
2019
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
D-Rating. (July 19, 2019). Share of retail banks who offer a chat and a chatbot as a customer service in France in 2018 and 2019 [Graph]. In Statista. Retrieved July 16, 2024, from https://www.statista.com/statistics/1089657/number-retail-banks-offering-chat-chatbot-france/
D-Rating. "Share of retail banks who offer a chat and a chatbot as a customer service in France in 2018 and 2019." Chart. July 19, 2019. Statista. Accessed July 16, 2024. https://www.statista.com/statistics/1089657/number-retail-banks-offering-chat-chatbot-france/
D-Rating. (2019). Share of retail banks who offer a chat and a chatbot as a customer service in France in 2018 and 2019. Statista. Statista Inc.. Accessed: July 16, 2024. https://www.statista.com/statistics/1089657/number-retail-banks-offering-chat-chatbot-france/
D-Rating. "Share of Retail Banks Who Offer a Chat and a Chatbot as a Customer Service in France in 2018 and 2019." Statista, Statista Inc., 19 Jul 2019, https://www.statista.com/statistics/1089657/number-retail-banks-offering-chat-chatbot-france/
D-Rating, Share of retail banks who offer a chat and a chatbot as a customer service in France in 2018 and 2019 Statista, https://www.statista.com/statistics/1089657/number-retail-banks-offering-chat-chatbot-france/ (last visited July 16, 2024)
Share of retail banks who offer a chat and a chatbot as a customer service in France in 2018 and 2019 [Graph], D-Rating, July 19, 2019. [Online]. Available: https://www.statista.com/statistics/1089657/number-retail-banks-offering-chat-chatbot-france/