![Customer service scanning product codes, picking and packing online orders, analyzing data and managing inventory in the storeroom.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/05/CLO22_Retail_013_1600-300x200.jpg)
Product: Microsoft Supply Chain Center
![Customer service scanning product codes, picking and packing online orders, analyzing data and managing inventory in the storeroom.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/05/CLO22_Retail_013_1600-300x200.jpg)
![Worker in hardhat and reflective vest using tablet in warehouse loading dock.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/03/CLO17_warehouse_007v2-300x200.jpg)
Applying next-generation AI to the Microsoft Supply Chain Platform
For more than two decades, customer relationship management (CRM) and enterprise resource planning (ERP) software have been defined by manual entry and high-touch data processes. Since then, businesses have made strides in automating many manual transactions through various means but have largely reached a plateau.![Two manufacturing professionals working on a tablet.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/04/SCM-hero-image-300x169.webp)
Microsoft Supply Chain Platform at Hannover Messe 2023
In recent years, disruptions like COVID-19, geopolitical conflict, and natural disasters have challenged organizations to improve their supply chain resilience.![A man holds a tablet and looks into a cardboard box. An overlay of fulfillment insights fills the right of the image.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/01/SCM-NRF-hero2-300x167.webp)
The Microsoft Supply Chain Platform enables resiliency for retailers
The path to retail resilience in today’s competitive environment revolves around connectivity, agility, and sustainability. Brands should address disruptions and challenges with solutions that can exceed customer expectations, drive profitability, and improve sustainability.![Male worker wearing hardhat using tablet in warehouse. Another worker in background.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/11/CLO17_warehouse_003-300x200.jpg)