![Two employees crouching down by boxes in a warehouse. The image incorporates the Dynamics 365 icon.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/MSFT_D365_APR12_332788_Blog_Blogheader_240415_V02_1260-300x169.webp)
Product: Dynamics 365 Remote Assist
![Two employees crouching down by boxes in a warehouse. The image incorporates the Dynamics 365 icon.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/MSFT_D365_APR12_332788_Blog_Blogheader_240415_V02_1260-300x169.webp)
![A field service employee wearing a hard hat, holding a tablet](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/MSFT_D365_APR11_330649_Blog_BlogHeader_240415_V2_1260-300x169.webp)
Introducing new Microsoft Copilot capabilities to optimize Dynamics 365 Field Service operations
Delivering exceptional service is key for building customer preference and loyalty. Today, we’re introducing new capabilities for Microsoft Copilot in Dynamics 365 Field Service that help service managers and technicians efficiently find the information they need to resolve issues right the first time while keeping customers updated at every step of the process.![D365 copilot](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/11/11092023_Blog_Dynamics365_Copilot_Op_v3-300x169.webp)
Introducing new Copilot experiences to boost productivity and elevate customer experiences across the organization
Microsoft Copilot presents an opportunity to reimagine the way we work—turning natural language into the most powerful productivity tool on the planet. With AI, organizations can unearth value in the mountain of data across productivity tools like Microsoft 365 and business applications.![Semiconductor manufacturing worker communicates on Teams and utilizes a Guide to complete work using mixed reality on a HoloLens 2.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/08/D36523_semiconductor_009_featured-300x200.jpg)
3 ways mixed reality empowers frontline workers
By integrating the physical and digital worlds, mixed reality brings a modern approach to role-based training, support and service, as well as knowledge transfer. Microsoft Dynamics 365 Guides cultivates collaborative environments where people put knowledge into action.![A screenshot of two windows depicting Copilot in Dynamics 365 Field Service](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/08/D365_Blog_Product-13_v2b_2500x1407_featured-300x169.webp)
Introducing Copilot in Dynamics 365 Field Service, helping your frontline deliver exceptional service with next-generation AI
Delivering exceptional service is key for building customer preference and loyalty. But timely resolution can get challenging when fragmented tools make it hard to find the right information and service delivery gets delayed with lengthy data-entry processes.![Field engineer wearing hard hat looking at laptop screen.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/11/CLO22_GreenEnergyFarm_007-300x200.jpg)
Microsoft is named a Leader in 2022 Gartner® Magic Quadrant™ for Field Service Management
It is with great pride that Microsoft shares its position as a Leader within the Gartner 2022 Magic Quadrant for Field Service Management for the third consecutive year.![Field engineer inspects electrical substation server room on a wind farm using remote assist with a Surface tablet.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/06/CLO22_GreenEnergyFarm_043-resized-300x200.webp)
How to build a modern field service organization
Field service organizations have traditionally operated under the break-fix model—that is, responding to a device failure after the customer reports an issue. This operating model has grown antiquated due to rising costs and inefficiencies in labor and operations. It is also proving less than effective in satisfying the customer’s growing expectations.![Assembly line shot at a bus manufacturing plant.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/05/WWS16_Manufacturing_172-300x200.webp)
Microsoft Dynamics 365 at Hannover Messe 2022
We are excited to return to Hannover Messe in person this year between May 30, 2022 and June 2, 2022. The pandemic has been difficult for most manufacturers, and there are still many lingering challenges—yet, manufacturers are intent on digital transformation to drive resilience.![Field engineer viewing data on a laptop after inspecting turbines on a wind farm. Keywords: Dynamics 365; operations; green energy; outside; outdoors; on the go; remote assist; training; man; wearing hard hat and safety gear](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/05/CLO22_GreenEnergyFarm_046-300x200.webp)
3 ways to turn your field service operation into a revenue-generating machine
For decades, companies have relied on skilled technicians to repair equipment and engage with customers in the field. While these technicians were often the only representation that the customer would see, their skills, processes, and systems were seldom seen as critical aspects of the company’s revenue cycle.![A remote field engineer using remote assist on a tablet. Keywords: One person; on the go; woman; female; operations; Dynamics 365](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/04/CLO22_Factory_005-300x200.webp)
2022 release wave 1 brings true mobility to field service management
The pandemic has greatly influenced the way we work. For many of us, the option to work from home was a relatively smooth transition. Video calls, instant messaging, and other digital tools filled the colleague collaboration gap—replacing in-person meetings and chats around the water cooler.![A textile manufacturing factory worker using remote assist on Hololens2 on the warehouse floor. Keywords: One person; on the go; woman; female; operations; training; Dynamics 365; machinery; asset maintenance](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/03/CLO22_Factory_025-1-300x200.webp)
Manufacturers are mitigating disruptions with HoloLens 2 and Dynamics 365 mixed reality solutions
The challenges of the past few years have highlighted that no business is immune to sudden changes. Embracing mixed reality as a strategic initiative is key to ensuring business continuity and solidifying future stability and resiliency.![Manufacturing, Field Worker; Engineer holding tablet. Windows brand photography, featuring Panasonic ToughPad.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/02/WIN13_Matt_PanasonicToughPad_03-300x200.webp)