![Volvo Penta technician asks Microsoft Copilot in Dynamics 365 Guides to show her the details of a marine engine.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/Copilot-in-Guides-feature-1024x583-1-300x171.jpg)
Content type: Thought leadership
![Volvo Penta technician asks Microsoft Copilot in Dynamics 365 Guides to show her the details of a marine engine.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/Copilot-in-Guides-feature-1024x583-1-300x171.jpg)
![Two people talking, looking at a tablet. The image incorporates the Dynamics 365 Customer Insights icon.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/MSFT_Dynamics365_MAR14_325648_Blog_BlogHeader_240415_V3_1260-300x169.webp)
Revolutionizing marketing workflows with Copilot in Dynamics 365 Customer Insights
In the ever-evolving landscape of generative AI, a copilot isn’t just a companion that makes tasks that you’re already doing at work easier, but it’s quickly becoming a transformative force reshaping the very core of how things are done.![abstract image of two people looking at a computer](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/03/MSFT_D365_FEB28_314928_Blog_Blogheader_240226_V01-featured-image--300x169.webp)
AI in CRM and ERP systems: 2024 trends, innovations, and best practices
The time has come to think about AI as something much more than a technological tool. It’s a strategic imperative for 2024 and beyond. In this new year, adopting CRM AI for marketing, sales, and service and ERP AI for finance, supply chain, and operations is crucial to competing and getting ahead.![Two retail workers using a computer to help take inventory, accompanied by the Business Central icon](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/02/MSFT_D365_FEB07_315819_Blog_Blogheader_240207_V02-Featured-image-300x169.webp)
Microsoft Dynamics 365 Business Central and Microsoft 365: Connect data to the tools where work is done
With Microsoft Dynamics 365 Business Central and Microsoft 365, businesses can establish a unified experience where data seamlessly connects with productivity apps including Microsoft Excel, Microsoft Outlook, and Microsoft Teams.![a Chief Information Security Officer sitting in a meeting with his computer open](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/01/1.17-Featured-Image-300x169.webp)
Embrace cloud migration with Microsoft Dynamics 365
In this blog, we discuss how the shift to cloud solutions empowers organizations to tackle challenges and thrive in a demanding era. Learn more about Microsoft’s “Accelerate, Innovate, Move” (AIM) program for a smooth cloud transition.![Three people working together at a conference table. Image includes the logos for Business Central and Copilot.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/11/20231121_D365BusinessCentral_Feature-300x169.webp)
Transform the way work gets done with Microsoft Copilot in Dynamics 365 Business Central
In the rapidly evolving AI landscape, Microsoft Dynamics 365 Business Central is taking the lead with innovations that have equipped more than 30,000 small and medium-sized businesses to work smarter. Powered by next-generation AI, Microsoft Copilot offers new ways to enhance workplace efficiency, automate mundane tasks, and unlock creativity.![Field engineer viewing data after the inspection of turbines on a wind farm.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/09/CLO22_GreenEnergyFarm_047_1280-300x200.jpg)
Unlocking customer value with Microsoft Dynamics 365 Field Service through connected services
In an age defined by single-click purchases, instant deliveries, and personalized experiences, customer expectations continue to rise, and frontline technicians are expected to meet these ever-changing demands. When a customer has a problem, they want it fixed fast and right the first time.![Semiconductor manufacturing worker communicates on Teams and utilizes a Guide to complete work using mixed reality on a HoloLens 2.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/08/D36523_semiconductor_009_featured-300x200.jpg)
3 ways mixed reality empowers frontline workers
By integrating the physical and digital worlds, mixed reality brings a modern approach to role-based training, support and service, as well as knowledge transfer. Microsoft Dynamics 365 Guides cultivates collaborative environments where people put knowledge into action.![A remote field engineer using remote assist on a tablet.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/07/CLO22_Factory_005-300x200.jpg)
How to improve business KPIs with Connected Field Service
How does connected field service improve your key performance indicators (KPIs), you ask? Let’s discuss seven KPIs that will improve with a connected field service.![Illustration of multiple people connecting along pathways and an arrow indicating progress](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/07/Retail-Updated-featured-300x260.jpg)
Deciphering consumer desires: Elevating customer journeys in retail CPG
According to Gartner®, the top consumer goods technology trends in 2023 focus on customers, technology, and sustainability. Learn more.![Business decision maker (BDM) working from home.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/06/CLO22_RemoteHome_044-300x200.jpg)
5 ways accounts payable automation drives digital transformation
Finance teams’ roles have evolved—and expanded—into new realms. As economic pressures demand everyone deliver more with fewer resources, finance professionals’ plates are increasingly crowded with analysis, strategy, even supplier relationships—plus all the traditional finance processes they’ve long been responsible for.![Man and woman standing in an office hallway discussing content on a laptop.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/06/WIN22_Productivity_026_cropped-300x178.jpg)