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Content type: Analyst reports
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Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024
Most organizations find it’s no longer good enough to just measure successful service engagements solely on whether a customer issue is resolved. Instead, they aim to deliver personalized, fast service experiences at every touchpoint through all engagement channels.![Abstract design incorporating a top-down photograph of three people talking in an office.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/02/MSFT_D365_FEB09_317081_Blog_Blogheader_240209_V01_1260-300x169.webp)
Microsoft named as a worldwide Leader in IDC MarketScape for Finance and Accounting Applications for Enterprise, Midmarket, and Small Business
To thrive in today’s highly complex global business environment, organizations are increasingly relying upon the technological and strategic prowess of their financial leaders. We’re continually investing in Microsoft Dynamics 365 to enable finance leaders to monitor financial operations in real time, predict outcomes, and drive strategic decision-making that hinges on insight.![](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/02/MSFT_DYNAMICS_JAN31_Blog_313847_20240130_FINAL_1260-300x169.jpg)
Forrester study finds 346% ROI when modernizing service operations with Dynamics 365 Field Service
According to our Forrester Consulting study, software that helps organizations improve field service delivery can improve financial performance in two ways: by helping improve customer retention and expansion by exceeding service expectations, and by increasing productivity.![Colorful graphic design including a photo of a field service employee.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/01/MSFT_Dynamics365_Jan_10_Blog_240110_Final_1260-300x169.webp)
Microsoft named as a worldwide Leader in four IDC MarketScapes for Field Service Management & Service Life-Cycle
Across all industries and around the world, field service leaders face any number of challenges in areas including digitalization and modernization of traditionally paper-based processes, rising customer expectations, and employee training and retention.![Colorful abstract design](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/11/D365_Blog_Abstract-05-300x169.jpg)
Copilot in Dynamics 365 Field Service helps take field support to the next level
One of the most exciting things about the introduction of AI into tools people use every day to do their jobs is the way AI can help revolutionize the way people work. Especially at the frontlines of business, AI provides organizations with innovative and personalized ways to serve customers.![A decorative image with abstract artistic rectangles and a circle.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/10/D365_Blog_Abstract-01-300x169.jpg)
Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
It is with great pride that Microsoft has been recognized as a Leader within the 2023 Gartner Magic Quadrant for CRM Customer Engagement Center.![Backed out photo of CEO in SMB architectural design firm reviewing sketches and comments made in OneNote by her team in between meetings.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/09/WCO18_SMB_OneNote_029_1280-300x200.jpg)
Microsoft is recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises
We are excited and honored that Gartner has recognized Microsoft as a Leader in their 2023 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises. This evaluation of Microsoft was based on specific criteria that analyzed our overall Completeness of Vision and Ability to Execute.![Three people at a conference table, looking at a laptop.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/09/MSC17_kendallClawson_007_1280-300x200.jpg)
Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for B2B Marketing Automation Platform
In today’s turbulent economic times, companies are facing critical business challenges such as customer acquisition, increasing customer loyalty, and maximizing lifetime value. Often, to save time, they follow a one-size-fits-all approach—resulting in impersonal marketing strategies with low customer engagement.![Architectural textures and patterns](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/09/CLO22_HumanBuiltAbstracts_023.jpg_1280-300x199.webp)
Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for Sales Force Automation Platforms
Sellers are fundamental to any organization’s success—and despite economic headwinds, business leaders are concerned about keeping the talent they have happy and productive at their jobs.![Operations manager portrait.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/09/CLO20_Vanessa_001_featured-300x200.jpg)
IDC shares how generative AI transforms business processes within marketing, sales, and service
This post is authored by Gerry Murray, Marketing and Sales Technology Research Director, IDC; and coauthored by Carlena Neely, Product Marketing Manager, Business Applications, Microsoft. Dynamics 365 AI Learn about the latest AI breakthroughs with Microsoft Sales Copilot.![A close-up of a woman looking at a computer.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/02/Featured_v2-300x225.webp)