The Estée Lauder Companies Inc.’s Post

In June, Shoptalk organized their annual retail show in Barcelona, bringing together over 4000 industry players who are shaping tomorrow’s commerce and digital world. Nadine GRAF, President of EMEA, joined Sara Engel to discuss the intersection between brand power, loyalty, and trust. They emphasized the importance for brands to remain true to their DNA, emotionally connect with consumers to enhance brand desirability and comprehend consumers in an ever-evolving landscape. Nadine highlighted ELC’s unwavering commitment to delivering the highest quality products, always driven by a passion for innovation and creativity. She also shared how ELC has leveraged word of mouth for over 70 years, stating, “It all started with our founder, Mrs. Estée Lauder. Her mantra was ‘Telephone, Telegraph, Tell a Woman.’ She believed that satisfied customers would spread the word, which has profoundly influenced our approach to connecting with our valued consumers. Today, user-generated content and influencer marketing play crucial roles in building trust, authenticity, and emotional connections. Brands must trust others to authentically speak about them—it’s a two-way dialogue.”

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It sounds like the Shoptalk event in Barcelona was a fantastic opportunity to explore the future of retail and digital commerce. 

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