Sunny Huang’s Post

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Senior Manager, Business Operations @ Gong

Just shut up. That's the 80-20 to having the best conversations. Focus on improving your Patience, or how long you pause before responding, ...and EVERYTHING will improve. I have proof. In 2019, I focused ONLY on improving my 𝐏𝐚𝐭𝐢𝐞𝐧𝐜𝐞 It jumped from a chaotic 0.58 secs to a relaxed and thoughtful 1.13 secs ~ a whopping 95% improvement ~ And as a result... My 𝐓𝐚𝐥𝐤 𝐑𝐚𝐭𝐢𝐨 dropped to the golden sub 45% range 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐌𝐨𝐧𝐨𝐥𝐨𝐠𝐮𝐞 went up by 22% My 𝐌𝐨𝐧𝐨𝐥𝐨𝐠𝐮𝐢𝐧𝐠 reduced by 14% I increased my 𝐐𝐮𝐞𝐬𝐭𝐢𝐨𝐧 𝐑𝐚𝐭𝐞 And there was no change to 𝐈𝐧𝐭𝐞𝐫𝐚𝐜𝐭𝐢𝐯𝐢𝐭𝐲. Meaning, my calls still felt like real conversations. Pause. It's a criminally underrated superpower.

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Michael Fulton

Customer Success Leader | B.A. Economics

2mo

Hi Sunny! I’m curious what data backs up that a reduction in your monologuing and an increase in the customer’s monologuing is considered a good thing? My personal opinion is that customers speaking more than I do is a good thing, but are you aware of studies or data that supports this hypothesis and how talking less can positively can impact retention/NPS scores? Interested in learning more!

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Adam Ochart

Sales Manager @ Gong.io

2mo

Tanner Robinson helped me with this a lot. Had a post-it that said "Shut up and listen" on my computer as an SDR. I also would mute myself on cold calls when prospects would talk. By the time I went to unmute, people often continued talking and I got more information

Alli Rizacos

Turning corporate leaders into successful coaches on LinkedIn in 90 days. Do work you love, when and where you want 🚀 I OG Imposter Syndrome Coach I Ex-Salesforce Leader I Virgo I Enneagram 3 I Projector I

2mo

It's such a great reminder of "less is more"

Jake Silvestri

MM AE @ AudioEye | Making Web Content Accessible

2mo

Kyle Morgan something I want to work on together.

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Sondra Norris

Closing Engagement Gaps: I guide companies through cultural challenges, change resistance, and developing managers to drive business performance.

2mo

This data is GOLD. I have a Gong re-purposing proposal .... 😂 So many applications!

Jake Fohn

Close faster with Numeric

2mo

Love this.

Nick Lubbers

Health-tech Bricklayer | 15+ Years Accelerating GTM Revenue Growth | Cardiology | Radiology | Imaging | ECG

2mo

Gong is THE cheat-code for sales. 🔥

✨ Kersea Gable

Salesforce Account Executive | The Empathetic Seller | Relationship Builder | Growth & Retention Focused |

2mo

Muting yourself on calls is the best skill you can learn in sales lol love seeing the numbers Sunny Huang. Awesome share!

Rebecca Martin Coaching

I help ambitious leaders level up their power and presence through public speaking and communication.

2mo

Yeeeess my friend :) Good work.

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