Do you know how much shrink impacts your revenue? Learn what’s causing it and what you can do about it in this article. https://ow.ly/j64F50Ssaz3 #retailshrink #ecommerceshrink #ecommerce #shippingprotection #Extend
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Retail Returns 🛍 What do customers hate and how do you tackle the problem? 5 things customers hate about retail returns: 📦 The whole process of returns 📦 Mistakes such as being sent the wrong order, or poor quality 📦 Return fees 📦 The introduction of return fees after a previous 'free returns' policy 📦 Member exclusive free returns In Sara Jurmain Richter's Future of Commerce article she reveals more returns stats and 6 things customers want from retailers to help them avoid returns. Learn more: https://lnkd.in/e9Nxt36v #Retail #Ecommerce #Returns
Retail returns: Stats reveal what consumers hate and how to tackle the problem
https://www.the-future-of-commerce.com
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🔍Curious about the impact of incorrect product information on your retail business? eCommerce Times explores the challenges, from the associated cost of returns to the customer experience. Read more about the business impact of product data.
The Price Retailers Pay for Flawed Product Information
https://www.ecommercetimes.com
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An online order return does NOT equal a refund. In fact, as our CEO Agop Ashjian highlights in Retail TouchPoints, there are many steps e-tailers can take to retain customers at this key stage of the post-purchase experience. Our recent consumer study found that the majority of shoppers (53%) want the flexibility to choose between multiple returns options. It's in both e-tailers' and customers best interest to offer incentives such as order exchanges, all while improving the customer experience with a fluid returns process. Your returns process can be a massive lever for repurchase - if only you know how to leverage it. Discover how to optimize returns 👉 https://lnkd.in/e5Mj5QSF #Shipup #ReturnsManagement #postpurchase
What You Need to Know About Transforming Online Return Churn - Retail TouchPoints
https://www.retailtouchpoints.com
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Easy #return is one of the keys to driving Conversion, that's why #eTailers are all trying to make returns easy - but not so easy that it eats away the cash reserve or increases the support ticket on "Where is my Refund?" On top of that, as our CEO Agop says, not all returns need a refund. You can try an exchange, or a gift card with a 5% additional value... that way, your cash stays in your bank, and your customers are happy to have a sweet 5% gain too.
An online order return does NOT equal a refund. In fact, as our CEO Agop Ashjian highlights in Retail TouchPoints, there are many steps e-tailers can take to retain customers at this key stage of the post-purchase experience. Our recent consumer study found that the majority of shoppers (53%) want the flexibility to choose between multiple returns options. It's in both e-tailers' and customers best interest to offer incentives such as order exchanges, all while improving the customer experience with a fluid returns process. Your returns process can be a massive lever for repurchase - if only you know how to leverage it. Discover how to optimize returns 👉 https://lnkd.in/e5Mj5QSF #Shipup #ReturnsManagement #postpurchase
What You Need to Know About Transforming Online Return Churn - Retail TouchPoints
https://www.retailtouchpoints.com
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This article is JAM-PACKED with stats on retail returns! Retail Returns 🛍 What do customers hate and how do you tackle the problem? 5 things customers hate about retail returns: 📦 The whole process of returns 📦 Mistakes such as being sent the wrong order, or poor quality 📦 Return fees 📦 The introduction of return fees after a previous 'free returns' policy 📦 Member exclusive free returns In Sara Jurmain Richter's Future of Commerce article she reveals more returns stats and 6 things customers want from retailers to help them avoid returns. Learn more: https://lnkd.in/eY47YwnC #Retail #Ecommerce #Returns
Retail returns: Stats reveal what consumers hate and how to tackle the problem
https://www.the-future-of-commerce.com
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🚚✅ A smooth returns process builds customer trust and loyalty. 😊💪 Don't lose customers over a bad returns experience! 🚫🙅♀️ Studies show that 78% of online shoppers are less likely to make another purchase after a bad return. But, 84% consider a retailer's return policy when shopping online. 😮 Learn more about how eligibility configuration can transform your returns logistics by reading further on our blog today. 👉📅 (and mention anyone you know in the comments who's working on a great returns strategy) #returns #retailers #customerexperience #riskmanagement #retail #omnichannelretail
Streamlining Returns with Eligibility Configuration
blog.deliverysolutions.co
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In today's competitive retail landscape, updating return policies can be risky, potentially driving away customers. A recent survey found that 87% of shoppers would stop shopping at a store without free returns. https://bit.ly/3Y4Yf7g Lately, retailers have been changing their return policies due to rising return costs, and if they stick together, consumers won't have as much recourse. Nonetheless, this is something to be mindful of in case of any backlash from their customers. An alternative solution? Outsourcing to third-party returns providers like #goTRG, who can offer a streamlined disposition approach that reduces inefficiencies by instantly routing items to value-add partners instead of manually assessing conditions and trying to devise a resale strategy for them, cutting return costs by up to 50%. No need to risk customer loyalty with drastic return policy updates! #gotrg #ReverseLogistics #SupplyChainManagement #CircularEconomy #Logistics #Sustainability #WarehouseManagement #ReturnsManagement #SupplyChainEfficiency #Procurement #SupplyChainVisibility #GlobalSupplyChain #OmnichannelFulfillment
How retailers can win the returns battle
retail-insight-network.com
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🔍Curious about the impact of incorrect product information on your retail business? eCommerce Times explores the challenges, from the associated cost of returns to the customer experience. Read more about the business impact of product data.
The Price Retailers Pay for Flawed Product Information
https://www.ecommercetimes.com
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#gerneperdu | Striving for success by driving my customers' success. | Customer advocate & trusted advisor on the PXM journey
🔍Curious about the impact of incorrect product information on your retail business? eCommerce Times explores the challenges, from the associated cost of returns to the customer experience. Read more about the business impact of product data.
The Price Retailers Pay for Flawed Product Information
https://www.ecommercetimes.com
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[Returns] 🔄 Are Free Returns Dead? Industry Experts Weigh In – AfterShip Is the era of free returns coming to an end? 🤔 According to the NRF report, total returns rate was 14% of total sales, with brick-and-mortar returns at 10% and e-commerce at 17%. Surprisingly, nearly 50% of in-store returns originated from online purchases. Our latest blog post dives into the pros and cons of free returns for merchants. 💼 AfterShip also shares insightful retailer examples on minimizing returns without charging a fee, featuring strategies from H&M, Lume Deodorant, Marc Nolan, and more. COMMENTARY: Returns are a hot topic, and the discussion about offering free returns is valid. This article provides both theory (pros and cons) and practical retailer examples, offering a comprehensive view of the landscape. Read more: https://ow.ly/QpZx50QFp8t #Ecommerce #Returns #AfterShip 💡
Are Free Returns Dead? eCommerce Experts Weigh In
aftership.com
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