Amazon Smart Vehicles’ Post

🤩 Interested in learning more about the role of Software Defined Vehicles in improving the customer experiences in and around the vehicles 🚘? 👉 Tune in next week Tuesday (February 20th, 4:00 pm CET) for the Reuters Events: Automotive Webinar with Benjamin from NIO and Pascal from Mercedes-Benz AG Benz. I’m moderating the round with the industry experts for in-car platforms, products and experiences. What we will talk about? ➡️ What the hell is a Software Defined vehicle 🤷♂️? How are SDVs impacting the customer experiences 🌟 in current and next vehicle 🚗 generations? ➡️ Contextualised customer experiences driven by software 🕹 become more and more relevant for brand building, customer loyalty 🎁 and also lifetime revenues 💰. What are the most exciting customer experiences within the premium segment and what might happen in the volume segment. ➡️ The space is so complex, so partnerships 🤝 are one way to deliver on customer expectations. Let’s talk about the importance of partnerships and how the brand identity could be secured by partnering with tech and payment hyper scalers. ➡️ What are the most important building blocks for enabling top notch customer experiences based on the SDV approach? Next to hardware and software, how important is culture, mindset and people? 👉 Sounds interesting? ❗ Sign up here, if you want to participate and ask your questions: https://lnkd.in/djDhm73a #softwaredefinedvehicle #cars #customerexperience

What do you think sets Tesla apart from other car brands? I would love to hear your thoughts on how the automotive industry can continue to innovate and provide exceptional customer experiences. #tesla #OwnershipExperience #Differentiation #RetailInnovation.

🚗🔧💼 A warning from the auto industry to #FinancialServices: Beware of "tool fatigue"! Yesterday, I had an insightful session with a client executive who shared feedback from her team about the paradox of plenty - too many tools (20+) intended to better enable them with clients, instead causing confusion and fragmentation. The value prop of each application and system was unclear, leading to dissatisfaction and inefficiency. Reading this article in The Verge, I could quickly see the parallels with the auto industry: https://lnkd.in/gS9Qh6VJ. For the first time in 28 years, JD Power’s car owner survey found a consecutive year-over-year decline in satisfaction, largely due to in-car infotainment systems. Customers found them complex and unintuitive, leading to a decrease in overall satisfaction scores. As Financial Services continues to evolve, we must not lose sight of WHY we're implementing changes and WHAT we're hoping to achieve. Are we creating an integrated, seamless experience with a clear value proposition for each tool? Or are we just adding more "gadgets" because they're the latest trend? Modernization should enhance, not complicate, the user experience. Plus, this can also lead to reduced external vendor spend. #CustomerExperience #DigitalTransformation #FinServ

Great discussion from the Financial Times on the advent of the software-defined vehicle and what it means to automotive business models and the customer experience. Thanks to Stellantis' Mamatha Chamarthi, Mercedes-Benz AG's Georges Massing, Boston Consulting Group (BCG)'s Alex Koster and Qualcomm's Nakul Duggal for some great insight and to FT's Peter Campbell for moderating. Mamatha's point is one all automakers need to consider: Once we engage the customer in new ways beyond the usual sale-and-service model of the automotive sector, how do we keep the CX offering fresh and updated to keep them coming back? "How do we integrate the car into their digital life?" she says. In-vehicle commerce is one such "attack surface" for a new, differentiated customer experience, and it needs to focus on making the driver's life easier and and more productive. Link to the entire event here: https://lnkd.in/eDYBMF3B . . . . #invehiclepayments #softwaredefinedvehicles #SDV #EV #energy #retail #automotive #CX #customerexperience #cyber #autodealers #Payments #evcharging #smartcities

Dive into the future of automotive dealerships! 🚗🤖 Discover how integrating AI can skyrocket profits, enhance customer experiences, and streamline operations. Don't miss out on this game-changing read >> https://bit.ly/3QF669X

Service plans reimagined! Discover why selling service plans at the point of order is no longer the game-changer it once was. Explore fresh insights and strategies that redefine customer experiences in the automotive industry. Stay ahead of the curve with AutoComms #AutoBuzz https://bit.ly/46138RI

🔧 Unlock a new era of commercial communication with the Virtual Twin! Hyper-personalization and bespoke product experiences are now within reach. 🏎️ Elevate customer satisfaction across all digital touchpoints. Discover how connected mobility is transforming the automotive industry: http://go.3ds.com/Kg5 #Innovation #VirtualTwin #SmartMobility #CustomerExperience #DigitalTransformation

Explore the exciting future of car purchasing and ownership by reading our Keyloop blog. Dive into the bonus chapter of our UK&I Whitepaper, "The Next Generation of Automotive Customer Experience," expertly penned by Graham Stokes. Discover how technology is revolutionising automotive retail, creating more personalized and engaging customer journeys than ever before. We are redefining how you interact with your vehicle through innovative communication strategies and the integration of digital solutions. Read more and join the revolution in automotive customer experience: https://ow.ly/5rUH30sCQcY #Automotive #CustomerExperience #Innovation #TechInAutomotive #Keyloop

Explore the exciting future of car purchasing and ownership by reading our Keyloop blog. Dive into the bonus chapter of our UK&I Whitepaper, "The Next Generation of Automotive Customer Experience," expertly penned by Graham Stokes. Discover how technology is revolutionising automotive retail, creating more personalized and engaging customer journeys than ever before. We are redefining how you interact with your vehicle through innovative communication strategies and the integration of digital solutions. Read more and join the revolution in automotive customer experience: https://ow.ly/qora30sCEcU #Automotive #CustomerExperience #Innovation #TechInAutomotive #Keyloop