About Us: At Franklin Group, we are committed to providing exceptional property management services. We leverage the latest technology to streamline our operations and enhance the experience for our clients and tenants. We are seeking a dedicated Yardi Support Specialist to join our team and contribute to our mission of excellence.
Job Overview: The Yardi Support Specialist will be responsible for providing technical support, troubleshooting, and user training for our Yardi property management software. This role requires a detailed-oriented individual with a strong understanding of the Yardi platform and excellent communication skills to assist users and ensure the efficient operation of our property management systems.
Key Responsibilities:
Provide continuous technical support for Yardi Voyager and other Yardi modules to end-users.
Troubleshoot and resolve software issues, including data discrepancies, user access problems, and system errors.
Conduct user training sessions and create training materials to ensure effective use of Yardi software.
Assist in the implementation of new Yardi features and upgrades.
Collaborate with the IT department to integrate Yardi with other business systems.
Maintain system documentation and user guides.
This position must be flexible and eager to work in an ever- changing environment that requires adaptability and problem solving.
Monitor system performance and suggest improvements to enhance efficiency.
Respond promptly to support requests and maintain a high level of customer satisfaction.
Ensure accurate data migration from other Property Management systems into Yardi Voyager.
Some travel may be required for support purposes including help with new acquisitions, auditing files, working with Clients on ancillary income and being a part of the travel team to help with due diligence process and offer support to Regionals when needed.
Qualifications:
Bachelor’s degree in information technology, Computer Science, Business Administration, or related field. (Optional, but preferred)
At least 3 years of experience working in the property management industry and Yardi Affordable.(Optional, but preferred)
Strong understanding of property management processes and workflows.
Excellent problem-solving skills and attention to detail.
Strong communication skills, both written and verbal.
Ability to work independently and as part of a team.
Excellent technical skills, including advanced use of Microsoft Excel
What We Offer:
Competitive salary and benefits package.
Opportunities for professional growth and development.
A collaborative and supportive work environment.
The chance to make a significant impact on the efficiency of our property management operations.
Franklin Group is an Equal Opportunity Employer.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Real Estate
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