VOIP Engineer (Cisco)

Job Summary:

VoIP Engineer

The VoIP Engineer is responsible for providing the design, installation, operations, maintenance, and

sustaining engineering for the assigned telephone systems at HCHB, COOP site and DOC occupied

facilities maintained by DOC customers.

The nominal support requirement for this service is 1st shift, with on-call at other times. Additional

support may be required during major events based on scheduled customer requirements and may

result in 2nd shift, 3rd shift, or on-call support.

In Performance Of These Services, The Contractor Shall:

• Operate, maintain, and perform sustaining engineering for telephone system infrastructure
  
  

including basic services (operational configuration, engineering and maintenance of analog,

digital telephone, and VoIP switching system); and corrective/preventative maintenance of

telephone instruments and drops.

• Perform installation design, procure, and install new cabling, equipment, and associated
  
  

hardware and software to extend and/or enhance existing services.

• Provide end-to-end support equipment and services for moves, adds, and changes (MAC). These
  
  

services include instrument placement, infrastructure, and other required services to provide

telephone-related connectivity within, and external to, HCHB. (Note: VoIP users will be allowed

to move their VoIP instrument to locations with existing VoIP service.)

• Provide operator services processing international calls, collect calls, conference calls, other
  
  

operator-assisted calls, provide directory assistance (DA) service (Locator) and maintain current

DA information, and log information on billable calls. The operators shall provide general

information in response to public inquiries not requiring referral to External Affairs.

• Support existing and future VoIP requirements, including VoIP phones (including physical
  
  

phones, softphones and WiFi phones), associated call processors, E911 services, and gateway

systems.

• Supply VoIP services to on-site and off-site DOC entities which have supportable LAN services
  
  

and have been approved by the COTR for VoIP services.

• Support the VoIP systems interfaces and provide required programming to facilitate
  
  

connectivity.

• Provide logging and blocking security services via a telephone firewall. The contractor shall
  
  

review the logs and make recommendations to identify DOC telecommunications personnel and

implement changes and rule-based policies as directed by the COTR.

• Maintain the E911 switch and ancillary equipment, including the ANI/ALI database and its
  
  

interfaces with the HCHB phone systems.

• Provide current telephone data for the HCHB E911 center ANI/ALI database on a weekly basis.
• The HCHB data shall include the building, room, occupant/assignee, organization and mail code,
  
  

and directory number(s) for all active ports in HCHB. This HCHB data, sorted by directory

number, shall also be made available electronically to the COTR on a monthly basis.

• Provide translations and routing for HCHB cellular 911 calls and for remotely located VoIP 911
  
  

calls.

• Protect the privacy rights of users of the telephone systems.
• Provide call detailed information as requested by the COTR in support of DOC's Security, Office
  
  

of Inspector General (OIG), and DOC's Office of Chief Counsel. This information may be required

at short notice.

VoIP Engineer

• Provide Telephone Call Detail Report. The contractor shall provide close to real time access to
  
  

the telephone call detail database to a very limited number of people specifically designated by

the COTR.

• Supply operating guides that will walk users through routine operations for their instrument
  
  

type, including frequently asked questions.

• Provide voice mail services including recorded announcements, audio and visual indicators of
  
  

messages waiting retrieval, forwarding capability, broadcast (voice mail lists), 15 minutes of

storage standard and 30 minutes as directed, auto dial voice mail caller, auto reply (send

message back to voice mail caller), create, delete, and retrieval of messages from any Dual Tone

Multifrequency (DTMF) phone (internal or external to HCHB). Retrieval of messages external to

the HCHB shall be accessible via a local Directory Number (DN) by the Government.

• Ensure that the following features are active and available to users and are kept at current
  
  

supportable revision levels including its underlying release software. These features include call

forwarding, transfer, switch conferencing 3 and 6-way, camp on, redial, hold, call park, caller

identification (ID), call waiting, message waiting, call pickup, hunt group, speed call, auto dial,

caller ID outgoing, and HCHB-wide calling name delivery.

• Monitor usage on trunking facilities and notify the Government when usage levels approach
  
  

levels of service degradation (>P 0.01).

• Make all telephone system components property of the Government upon delivery or
  
  

installation.

Required Experience/Qualifications:

• Must possess a current, active government clearance of Secret or greater.
• Bachelor's degree in computer science, Engineering, Business Management, or equivalent.
• 4+ years of experience supporting VOIP and Video Teleconferencing infrastructures
• Experience as a remote worker demonstrating time management and self discipline
• Ability to work in a high-pressure environment, meet deadlines, and simultaneously develop,
  
  

deploy, and coordinate multiple projects, demonstrable by work history.

• Excellent interpersonal skills and demonstrated ability to work well in a team environment.
• Excellent communication skills - both verbal and written - in the English language.
  
  

location: Washington, Washington, D.C.

job type: Contract

salary: $50 - 60 per hour

work hours: 8am to 4pm

education: No Degree Required

Responsibilities:

VoIP Engineer

The VoIP Engineer is responsible for providing the design, installation, operations, maintenance, and

sustaining engineering for the assigned telephone systems at HCHB, COOP site and DOC occupied

facilities maintained by DOC customers.

The nominal support requirement for this service is 1st shift, with on-call at other times. Additional

support may be required during major events based on scheduled customer requirements and may

result in 2nd shift, 3rd shift, or on-call support.

Required Experience/Qualifications:

• Must possess a current, active government clearance of Secret or greater.
• Bachelor's degree in computer science, Engineering, Business Management, or equivalent.
• 4+ years of experience supporting VOIP and Video Teleconferencing infrastructures
• Experience as a remote worker demonstrating time management and self discipline
• Ability to work in a high-pressure environment, meet deadlines, and simultaneously develop,
  
  

deploy, and coordinate multiple projects, demonstrable by work history.

• Excellent interpersonal skills and demonstrated ability to work well in a team environment.
• Excellent communication skills - both verbal and written - in the English language.
  
  

Qualifications:

• Experience level: Experienced
• Minimum 2 years of experience
• Education: No Degree Required
  
  

Skills:

• Professional Engineer
• Professional Engineer
  
  

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.