Store Manager

Store Manager-Santa Monica

Company Overview

Launched in 2016 and founded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners, DÔEN is a digitally-led, multi-channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of their organization, supply chain, and community. We work with domestic and international partners who share our values and commitment to gender and social equality as well as giving back by partnering with foundations that directly benefit our employees and surrounding communities.

We are an Equal Opportunity Employer

Description of Duties:

Title: Store Manager

Classification: Exempt

Salary Range*: $90k-$100k

Location: 225 26th St UNIT 4, Santa Monica, CA 90402

We are seeking an exceptional Store Manager for our Santa Monica store located at the Brentwood Country Mart. A Dôen store manager operates a profitable and service minded shop through the successful development of a team that can consistently deliver results. Responsible for all aspects of managing a single store including; managing store associates, overseeing store operations to achieve sales, service, customer satisfaction and profitability. All while working closely with the Dôen corporate team to ensure the right assortment is selected and displayed to produce profitability.

Essential Duties and Responsibilities

Leadership

Able to demonstrate shop ownership.

Develops and executes strategies to drive business.

Operates business profitably and minimizes potential for loss.

Effectively implements policies and procedures and manages daily operations to maximize payroll efficiency.

Ensures a positive work environment through recognition and motivation.

Resolves personnel concerns fairly and in a timely fashion.

Supports new initiatives.

Interfaces with all levels of management and associates in a manner that promotes learning and respect.

Fairly delegates responsibilities to the sales staff.

Customer Service

Demonstrate extraordinary service, lead by example on the sales floor.

Provide the highest level of personalized client experience to our loyal and growing customer base.

Manage the client book and effectively train the team in building and maintaining client relationships.

Provide styling advice based on brand aesthetic and excellent firsthand product knowledge.

Be able to drive business through reacting to customers’ needs and wants.

Always acts in the best interest of the customer.

Abide and enforce company policies to maintain a safe environment for customers and team.

General

Arrives on time and is floor ready with a professional presence in line with the Dôen brand.

Maintains a visually enticing store that is neat, clean, and organized.

Responds promptly to internal and external communication.

Works in partnership with corporate to manage and execute weekly reorders/transfers and inventory management.

Ability and understanding of receiving and processing merchandise/inventory management.

Process sales and returns through the pos systems with accuracy and efficiency.

Supports with all operational duties ie. Managing cleaning, supply levels, etc.

Performs daily operations and closing procedures including daily paperwork and reconciliation.

Protect store assets and inventory.

Participate in monthly inventory counts.

Be proactive and take initiative.

Qualifications

Minimum 5 years’ experience managing a fashion retail environment, luxury retail preferred

Degree preferred but not mandatory

High technological competency; experience with NetSuite, Shopify and Gladly desired

Computer literacy, data entry and data processing skills

Must have experience managing a cash drawer, reconciling cash receipts and experience performing all duties associated with end of day closing

Understanding of reporting and analytics

Energetic, confident, and adaptable personality

Strong leadership, critical thinking and problem-solving skills

Excellent communication and organizational skills

Detail-oriented

Ability to work a flexible schedule including holidays and weekends

Ability to manage processes and identify procedural gaps

Ability to manage team members effectively

Ability to prioritize between company and individual challenges

Physical requirements: lift/carry/move 20lbs minimum including fixtures and product

Passionate about working for an inclusive, values driven brand

Physical Requirements

Must be able to perform essential duties satisfactorily with reasonable accommodation.

Ability to move through a store for most of a shift to help customers and accomplish assigned tasks.

Ability to sitfor extended periods of time.

Must be able to lift up to 30 pounds at times.

Efficiently and accurately process sales transactions using the POS register system.

Total Rewards Package

Paid vacation, sick time, and holidays

A fun-filled, fast-paced work environment

Healthcare, Vision, Dental

IRA with company match

Competitive salary with discretionary bonuses related to net sales of store earnings!

Please send resume to careers@shopdoen.com with the subject line “Store Manager-Brentwood”