* Candidate MUST reside in the Washington DC, MD & Va area.
Excellent Communication skills a must
Job Title: Solutions Engineer - CA Service Desk
Location: Washington, DC
We are seeking a Solutions Engineer to support a client's Digital Modernization efforts. As a Solutions Engineer specializing in CA Service Desk, you will play a
critical role in maintaining and enhancing the IT ticketing system essential for daily operations. Your primary responsibility will be to configure and support the CA platform,
encompassing key ITIL processes such as Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, and Employee Self Service.
Job Responsibilities
Support and configure CA Service Desk, CA Knowledge Management, CA CMDB, and Asset Management.
Integrate ITIL processes for data center server virtualization.
Participate in developing, testing, and implementing disaster recovery procedures for critical data center systems.
Evaluate, analyze, and audit production system processes and server equipment.
Enable IT Customer Support Self Service for CA Service Desk.
Collaborate with business users to identify and refine requirements and workflows for data center equipment changes.
Develop system integrations and process automation, leveraging the platform’s workflow capabilities.
Qualifications
Minimum of 6 years of experience with CA’s CMDB and Service Desk tools.
Expertise in scripting, specifically Perl scripting.
Thorough understanding of SNMP, OID definitions, and Traps.
Experience implementing ITIL processes in a data center environment.
Experience with CA Spectrum Respond to ongoing service requests and management inquiries by vendor issued cellular device/smartphone
Experience in implementing Asset Management lifecycle and Understanding of IT Business Service Management.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting
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