Senior Business Analyst

We are looking for a highly motivated, experienced individual with a genuine interest in energy, technology, and a passion to deliver products for a growing company. This role spans across the retail energy company's Front–Office, Middle-Office, and Back-Office solutions. The Front-Office cover applications related to sales, marketing, and customer experience. The Middle-Office covers applications related to pricing and structuring of deals, load forecasting, and risk management, and trading. The Back-Office covers applications related to accounts receivable, settlements, enrollments, and billing.

The Senior Business Analyst will be responsible for working across the organization to analyze and document requirements for the technology team and/or third-party technology vendors. The position will provide as needed testing support and will help ensure the quality of solutions before production deployments. Additionally, the BA is also responsible for understanding the retail energy company’s upstream and downstream business processes to ensure the implemented solution is efficiently integrated.

Reporting into the Business Analysis Manager, the role requires a self-motivated, dedicated and responsible individual with the ability to perform well under pressure.

JOB DUTIES & RESPONSIBILITIES

• Lead requirements gathering discussions with business users.
• Create business-related analysis and design deliverables including requirements documentation / business user stories, acceptance criteria, process workflows and training plans/materials.
• Work with IT / 3rd party vendors to ensure proper interpretation of the requirements / business user stories and contribute to the project solution.
• Create test cases with the business and technology team.
• Assist the Product Owner(s) in gating of completed development prior to deployment to the business for final sign-off.
• Assist in triaging and prioritizing issues related to project deployments.
• Communicate proactively on status, process standards, changes, gaps and workarounds clearly and succinctly to all stakeholders, including third party vendor(s) as applicable.
• Participate in creation of the business case to request funding for projects.
• Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations.
• Establish SLAs on systems, monitor performance and address shortfalls through new projects or process improvements.
• Provide input on standards, tools and templates for business analysis.
• Define test scripts and criteria for user acceptance testing.
• Assist business users with user acceptance testing.
• Serves as a mentor to more junior team members.
• Other duties as assigned.

ESSENTIAL SKILLS AND EXPERIENCE

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• 6+ years in full-time business analyst capacity.
• Bachelor’s degree or higher in Business, Information Technology, Engineering or other related field-demonstrated experience with software development companies.
• Proficient use of Microsoft Office programs including Word, Outlook and strong Excel skills.
• Proficient use of System Integration Solutions, Azure DevOps, SQL, Salesforce, Diagramming, and Data Visualization (Power BI)
• Highly proficient Requirements, User Story and Acceptance Criteria writing skills.
• Experience writing test cases and communicating test results.
• Experience in multiple SDLC methodologies (i. e. Agile, Waterfall, Iterative).
• Be a proactive team player - we’re a small team with big ambitions in doing things at speed. As we work across a number of channels, projects, and conflicting priorities, being able to navigate and juggle multiple things on the go is required as well as being proactive enough to anticipate the next steps and actions.
• Analytical mindset, demonstrate ability to problem solve and create practical solutions to overcome problems and mitigate risks.
• Comfortable working in a target-driven and fast-changing environment, and able to respond to changing business needs.
• Excellent attention to detail.
• Proficient use of Microsoft Office programs including Word, Outlook and strong Excel skills.
• Excellent analytical, organization and time management skills, with the ability to maintain a strict level of attention to detail.
• Ability to work well within a team environment and demonstrate a vested interest in team goals and objectives.
• Excellent interpersonal, verbal and written communication skills, with the ability to establish and maintain positive and effective working relationships.
• Self-motivated with the desire to consistently improve performance and gain further knowledge.
• Ability to meet deadlines, learn quickly and demonstrate effective problem solving and follow-up skills.