Senior Business Analyst
Senior ServiceNow Business Analyst (HRSD) | Contract | 100% Remote
Optomi, in partnership with a leading client, is seeking a Sr. ServiceNow Business Analyst (HRSD) for immediate consideration! As a ServiceNow Business Analyst, you will be responsible for gathering and documenting business requirements, conducting workshops with stakeholders, and implementing solutions related to HRSD, ITSM, and Service Portal modules.
Responsibilities:
- Collaborate with cross-functional teams to gather and define business requirements for HRSD, ITSM, and Service Portal modules within ServiceNow platform.
- Participate in workshops with stakeholders to identify their needs and translate them into functional requirements.
- Create and maintain detailed documentation of business processes, system configurations, and requirements.
- Evaluate, analyze, and recommend process improvements and system enhancements to optimize HRSD, ITSM, and Service Portal functionalities.
- Work closely with developers and testers to ensure successful implementation and testing of system enhancements.
- Provide end-user support and training on HRSD, ITSM, and Service Portal functionalities.
- Stay up-to-date with ServiceNow releases and new features, and identify opportunities for system upgrades and enhancements.
- Manage multiple projects and priorities, ensuring timely delivery of solutions.
Knowledge, Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or related field.
- 5+ years of experience as a Business Analyst, preferably with focus on HRSD, ITSM, ITAM and Service Portal modules.
- Strong knowledge of ServiceNow platform and its HRSD, ITSM, and Service Portal modules.
- Experience in gathering and documenting business requirements, conducting workshops, and translating them into functional specifications.
- Ability to evaluate, analyze, and recommend process improvements and system enhancements.
- Excellent communication, collaboration, and interpersonal skills.
- Strong analytical, problem-solving, and decision-making abilities.
- ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist certifications are highly preferred.
- Experience in Agile/Scrum methodologies is a plus.
- Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- Strong written, verbal and collaboration skills
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Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Information Technology and Analyst -
Industries
IT Services and IT Consulting and Business Consulting and Services
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Inferred from the description for this job
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Medical insurance -
Dental insurance -
Vision insurance -
401(k)
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