Sales Operations Manager

LBMC Employment Partners, LLC is looking for a self-motivated, exceptional team player to join our team as a Sales Operations Manager! We work in a high energy, high expectations environment. We place a focus on balancing our professional and personal responsibilities.

LBMC Employment Partners is a leading PEO and human resources consulting firm located in Nashville, TN. LBMC Employment Partners provides a complete menu of human resources products and services including Professional Employer Organization (PEO), human resources consulting, payroll outsourcing, and much more.

The Sales Operations Manager will be responsible for overseeing and optimizing the sales operations processes and systems to enhance the efficiency and effectiveness of the sales team. This role will involve analyzing sales data, managing sales tools and technologies, developing sales strategies, and providing actionable insights to support the sales organization. The Sales Operations Manager will work closely with the Chief Revenue Officer (CRO) to align sales operations with the overall business strategy and revenue goals.

Key Responsibilities:

Sales Process Management:

• Develop, implement, and continuously improve sales processes to ensure a streamlined and effective sales cycle.
• Document and standardize sales procedures to ensure consistency and efficiency across the sales team.
• Identify and remove bottlenecks in the sales process to accelerate deal closures.
• Collaborate with sales leadership to establish best practices and ensure adherence to sales methodologies.

Sales Analytics:

• Analyze sales data to provide insights into sales performance, pipeline health, and market trends.
• Generate regular reports and dashboards for the sales team and CRO to monitor key performance indicators (KPIs).
• Identify areas of opportunity and risk within the sales pipeline and provide actionable recommendations.
• Use data-driven insights to support strategic decision-making and resource allocation.

Sales Tools and Technologies:

• Manage and optimize CRM systems and other sales tools to support the sales team in achieving their goals.
• Ensure data integrity and accuracy within sales tools by establishing and enforcing data entry standards.
• Evaluate and implement new sales technologies that enhance productivity and effectiveness.
• Provide training and support to the sales team on the use of sales tools and technologies.

Reporting and Forecasting:

• Develop and maintain comprehensive sales reports and dashboards to provide visibility into sales performance.
• Create accurate sales forecasts and track progress against targets and quotas.
• Conduct regular pipeline reviews with the sales leadership to ensure alignment with revenue goals.
• Communicate key insights and findings to the CRO and other senior leaders to inform strategic planning.

Sales Strategy:

• Collaborate with the CRO to develop and execute sales strategies that align with the company’s growth objectives.
• Identify new market opportunities and develop go-to-market plans to capture them.
• Support the development of sales compensation plans and incentive programs to drive performance.
• Monitor competitive landscape and industry trends to adjust sales strategies as needed.

Training and Development:

• Design and deliver training programs to enhance the skills and knowledge of the sales team.
• Develop and maintain a library of sales resources, including playbooks, scripts, and objection-handling guides.
• Conduct regular training sessions on sales processes, tools, and best practices.

Cross-Functional Collaboration:

• Work closely with Marketing to align lead generation and demand generation efforts with sales goals.
• Collaborate with Product and Service teams to ensure sales has the necessary knowledge and tools to sell new and existing products.
• Partner with operation teams to ensure a smooth handoff from sales to implementation and ongoing account management.
• Facilitate communication and collaboration between sales and other departments to support overall business objectives.

Performance Monitoring:

• Monitor and evaluate the performance of sales operations, identifying areas for improvement.
• Develop and implement solutions to drive efficiency and effectiveness in sales processes.
• Track and report on key metrics related to sales productivity, cycle times, and win rates.
• Use performance data to inform strategic initiatives and operational improvements.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Marketing, Sales, or a related field. MBA is a plus.
• 3-5 years of experience in sales operations or a related role, preferably in the PEO or HR services industry.
• Strong analytical and problem-solving skills.
• Proficiency in CRM systems and sales analytics tools.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and prioritize effectively.
• Strong leadership and team management skills.

LBMC is an Equal Opportunity Employer.