Marketing Operations Manager

About One

One’s mission is simple - to help customers achieve financial progress. We’re doing this by creating simple solutions to help our customers save, spend, borrow, and grow their money – all in one place.

The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances.

What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent.

There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!

The role

As a Marketing Operations Manager, your mandate is to help deliver our value proposition to customers through elegant, relevant, and targeted communications. This role will impact One’s vision by building and deploying campaigns to drive customer engagement, supporting our rapidly growing product roadmap, and communicating the launches of new products, solutions, and features. You will work closely with Product Marketing, Analytics, Product, and Engineering team(s) while focusing on execution excellence.

This Role Is Responsible For

• Constructing marketing and transactional communications for deployment.
• Coding and launching emails, push notifications, in-app messages, text messages, etc.
• Measuring the success of campaigns in collaboration with the Analytics team.
• Troubleshooting and problem-solving production issues as they arise.
• Ideation and implementation of efficiencies and automated solutions.
• Contributing to the ongoing improvement of and enhancements to our processes and MarTech stack.
  
  

You bring

• 3 to 5 years of related professional experience.
• Proficiency in HTML and CSS development.
• Experience with marketing campaign tools - Braze or other similar CRM experience is required.
• Working knowledge of Figma required.
• Experience with Branch and Segment preferred.
• An act-like-an-owner mentality. We have a bias toward taking action.
• A desire and ability to create, review and deploy beautiful messaging, and an eye for elegant design.
• Strong prioritization and project management skills.
• A knack for problem-solving.
• Excellent attention to detail.
  
  

Pay Transparency

The estimated annual base salary for this position ranges from $125,000 to $140,000. Pay is generally based upon the level, complexity, responsibility, and job duties/requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience. If you are selected for an interview, please feel welcome to speak to a Talent Partner about our compensation philosophy and other available benefits.

We use Covey as part of our hiring process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on May 31, 2024.

Please see the independent bias audit report covering our use of Covey here.

Leveling Philosophy

In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at One. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within One.

Inclusion & Belonging

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@one.app.