Manager of Call Center Operations

Job Description

Job Description: We are searching for a Manager of Call Center Operations that is extremely detailed, exhibits a high sense of accountability for workload, and enjoys process improvement and management. The right candidate will have the ability to manage multiple tasks and priorities, is a self-motivated individual who can actively engage.

About Master’s Transportation: Master’s Transportation is one of the nation’s leading providers of rental, lease and purchase of transport vehicles. We strive to make a significant and positive impact in the transportation industry through our commitment to quality and safety. Our core values guide us in all that we do, inspiring us to “Move People Forward”.

What it’s Like to Work Here: Ask our employees and the one word they’d use to describe working at Master’s Transportation is “great.” Our team members all share a positive attitude, problem solving abilities and patience, enabling them to provide excellent customer service even during fast-paced shifts. Our culture, plus continuous opportunities for growth, have resulted in an industry-low turnover rate. Don’t miss out on this opportunity with us!

Why Work Here?

Great culture, pay, benefits and room for growth.

Job Title: Operations Manager with Continuous Opportunities for Growth!

A Day in the Life as a Manager of Call Center Operations: As a Manager of Call Center Operations, you'll be responsible for exceeding forecasted revenue targets through an aggressive rental and sales effort plan. Ensure compliance with insurance standards to protect the company. Prepare the necessary paperwork. Proper use of our Systems: TSD, GSA STR Website Gmail and Master’s Website. Frequent review of the tracking spreadsheet, sell over list, and detail workflow calendar. Work with clients who have complaints, orders, or require information about products/services purchased from the organization. Address customers' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships.

Qualifications:

• Must have extensive call center management experience and strong leadership skills.
• Good Communication
• Good Judgment
• Problem Solving
• Quick Decision Making
• Time Management
• Attention to Detail
• Planning and Organization
• Good Moral Compass & Integrity
• Works Well with Teams
• Proficient in MS Office & Other Systems
• Knowledge of business and management principles
• Effective Leader.
• Preferred: Logistics Experience
• Preferred: Sales Experience
• Preferred: GSA/ Military Experience
  
  

Education:

• Required: High School Diploma or GED
• Preferred: Bachelors Degree
  
  

Benefits:

• $55,000-$70,000+ Commission
• Paid Time Off.
• Health, vision, dental, long & short-term disability and life insurance.
• 401K with company match.
• Flexible Spending and Health Savings Accounts.
• Discounts for travel, entertainment and more.
• Paid Holidays
  
  

Ready to apply? If this job sounds like a fit for you, then apply today!!!

Master's Transportation:

With over 30 years of experience, our company stands on a foundation dedicated to providing excellence in the transportation industry. We are passionate about being first to market and realizing opportunities, creating solutions for current and future unmet needs. We continue to

evolve through innovation, expanding vehicle offerings, value-added services and adding new technologies to revolutionize the industry. We work hard to provide seamless and tailored solutions to support customer needs. With long lasting relationships with our customers, our exceptional retention and referrals rates provide a key component to our success and growth.

Masterstransportation.com

AAP/EEO Statement

Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position.