Engineering & Computer Simulations, Inc.

IT Technician

Engineering & Computer Simulations, Inc. Orlando, FL
Engineering & Computer Simulations, Inc.

IT Technician

Engineering & Computer Simulations, Inc. Orlando, FL
2 weeks ago
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ECS is seeking a IT Technician position with an emphasis on customer service and triage. This position is on site at the Orlando office

Responsibilities

  • Serve as the first point of contact for employees seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by employees
  • Walk the employee through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update employee status and information
  • Pass on any feedback or suggestions by employees to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Requirements:
    • Security Clearance
    • 1+ year of front-line, tier 1 IT helpdesk support experience
    • AS Degree or current student working towards IT degree.
    • Certifications, A+, Network + and Security +
    • Understanding of Office 365 management
    • Understanding of Microsoft Active Directory
    • Tech savvy with working knowledge of office automation products, databases and remote control
    • Good understanding of computer systems, mobile devices and other tech products
    • Ability to diagnose and resolve basic technical issues
    • Employee oriented and cool-tempered
    • Comfortable in a high paced, agile environment
    • Excellent interpersonal skills, judgment, and decision-making skills
    • Excellent written, verbal and organizational skills
    • Other systems used AWS and Linux

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Software Development

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