IT Platform Services Manager

Why a career at RBFCU?

Randolph-Brooks Federal Credit Union (RBFCU) is the largest credit union in Texas with more than 1 million members and total assets exceeding $15 billion.

Recognized for financial stability, our credit union consistently receives the highest ratings of “Five Star” and “Superior” from respected organizations that evaluate financial institutions in the United States.

We’re frequently recognized as one of the best workplaces in San Antonio, Austin, the state of Texas and the country.

The IT Platform Services Manager is a technical leader responsible for managing teams of Systems Administrators and Engineers in the effective administration of technology systems to facilitate operational and strategic outcomes. Areas of oversight include server and database administration, vulnerability management, and implementation of automation solutions.

Essential Functions and Responsibilities:

• Provide general guidance and management to designated Platform Services team members.
• Provide training, coaching, mentoring and communication regarding employee performance.
• Ensure adherence to policies, procedures and guidelines by all designated team members.
• Ensure all technologies are kept current and in compliance with internal and regulatory recommendations.
• Maintain current technical and process knowledge to effectively guide solution design and troubleshooting.
• Enforce vendor service level agreements and engage in recommendations for renewal and new vendor contract terms.
• Comprehensive knowledge and experience working with various database platforms such as Oracle, SQL, Linux technologies.
• Conduct capacity planning and performance analysis of database/Linux infrastructures.
• Prepare and maintain disaster recovery and business continuity plans for information systems to ensure business risks are addressed within appropriate recovery timeframes.
• Ensure teams provide efficient DBA/Linux level support for all IT disciplines to include web development, business analysts, network support, DBA support.
• Serve as or provide guidance to Platform Services project lead for line of business projects.
• Mentor and train team members for effective succession planning.
• Respond to after-hours emergency calls or planned after-hours events as designated.
• Other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

Requirements:

• At least 5 years DBA/Linux support experience
• Bachelor's Degree in Information Systems, Computer Science, or closely related field; Or successful completion of a relevant program from an accredited technical school; or an equivalent experience
• Advanced experience with Oracle
• Advanced experience with SQL
• Experience with Linux
• Advanced experience with general database technologies and principles
• Advanced experience with Linux technologies and principles
• Experience with storage area network technologies
• Experience with DNS, DHCP concepts
• Working knowledge of IT Security vulnerability management best practices
• Advanced understanding of networking concepts

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RBFCU is proud to offer a comprehensive benefits package, including:

· Competitive pay

· 401(k) with matching incentives - up to 10%

· Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options

· Medical, vision and dental benefits available to employees and their families from the first day of employment

· Tuition reimbursement plans

· Life insurance

· Pharmacy discount programs

· Training and volunteer opportunities​

· Paid time off

· Parental leave

Company-paid benefits include:

· Long-term disability

· Basic life insurance

· Wellness program

· Credit-monitoring service

· Employee assistance program