Information Technology Technician

About Point of Rental…

At Point of Rental, we cherish thinkers and tinkerers, helpers and sellers, and those who simply make work enjoyable every day. Despite being an international company with offices in the United States, the United Kingdom, and Australia, we operate like a close-knit family business – with minimal meetings and authentic bonding opportunities. Even though our industry revolves around the idea of borrowing items for a specific duration, we fiercely prioritize our people. We collaborate with each member of our staff, assisting them in achieving their aspirations as developers, salespeople, trainers, or wizards. Bring us your best, and we'll elevate it to even greater heights.

About the role…

The qualified IT Technician is responsible for providing day-to-day assistance to customers nationwide, addressing various issues ranging from User Account Management to configuring Remote Desktop/Terminal Services and other devices and features utilized by our Enterprise Rental Management Software.

Qualifications

• Associates Degree or higher, or equivalent work experience.
• Telephone/Remote Customer Support experience (can be substituted with onsite experience
• or equivalent customer service experience).
• Minimum of 1 year of Windows Support Experience supporting a PC/SERVER customer base.
• Proficiency in basic computer hardware, operating systems (Windows, macOS, Linux), and
• software applications (Microsoft Office, Google Workspace).
• Basic knowledge of networking concepts (e.g., IP addresses, routers, switches) and
• troubleshooting network connectivity issues.
• Awareness of cybersecurity best practices and basic security measures.
• Basic troubleshooting skills and familiarity with help desk or customer support procedures.
• Clear and effective communication skills, especially in providing technical support.
• Familiarity with web browsers, internet protocols, and basic web development concepts (HTML, CSS).
• Knowledge of basic scripting languages like Batch scripting or PowerShell.
• Understanding of cloud computing concepts and services (e.g., AWS, Azure, Google Cloud).
• Knowledge of basic database concepts and SQL queries.

Desired Skills

• Familiarity with Driver’s License Scanners (OCR), Digital Signature Pads, Bar Code Readers.
• Experience with Small Business Network Routers and Switches (NETGEAR, Cisco, SonicWALL).
• Proficient with Dell Workstations and Servers (Dell T1xx and Dell T6xx Series Servers).
• Knowledge of Windows Server 2016, Windows Server 2019, Windows Server 2022.
• Experience in Microsoft SQL Server/Express 2019 setup and configuration.
• Configuration skills in Windows 10, Windows 11.
• Expertise in POP/SMTP Email setup.
• Knowledge of Microsoft Terminal Services/Remote Desktop Services.

Advantageous Skills

• Previous experience in the Rental Industry.
• Familiarity with Point-of-Rental Software from an end-user perspective.
• Microsoft Certified Professional/Administrator.
• CompTIA A+ and/or Net +.
• Experience in Remote Windows Administration for offices of 1 to 15 users.

Office Perks: Enjoy our food/drink market, espresso & Keurig machine, and massage chair. Engage in friendly competitions involving ping-pong, mini-golf, chess, and PS4.

Job Type: Full-Time, Exempt. Includes Base Salary + Benefits (Medical, Dental, Vision) + 120 Hours PTO + 100% 401K (matching up to 4%). M-F, Daytime Schedule.

POR is an Equal Employment Opportunity employer, committed to providing equal opportunity for all. We do not discriminate in hiring or employment practices based on race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, or any other characteristic protected by federal, state, or local laws. POR is dedicated to offering reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact our HR department.