Employment & Education Services Manager

Special for Service Groups

Job Announcement

Title: Manager of Employment and Education Services

Division: HOPICS

FLSA: Exempt

Supervisor: Associate Director of Housing

Pay Range or Rate: TBD

Revised: 4/7/22

Summary

Under the supervision of the Associate Director of Housing, the Manager of Employment and Education Services will provide broad oversight of the Employment and Education Department. They will supervise a total of two (2) TIP Liaison staff, two (2) Employment Specialists one (1) Employment Coordinator, and one (1) Admin/Data staff.

Essential Functions

• Review and approve time sheets
• Conduct staff meetings at least monthly
• Establish a working knowledge of SUD programs in LA County, in particular those in SPAs 1, 4, and 6
• Establish and maintain protocols and procedures for Tuition Incentive Program 2 (TIP2)
• Ensure all clients receiving services are assessed for program and job readiness
• Assist in creating client eligibility criteria and client progress plans
• Track client successes and difficulties
• Conduct marketing to attract eligible clients for SUD program cohorts for TIP2
• Establish working relationships with two local SUD programs, or online programs for TIP2
• Monitor staff engagement and documentation efforts to ensure high quality service provision
• Track client school progress
• Monitor follow-through for clients linked to programs, including assisting them with finding intern opportunities
• Provide quality control duties to ensure required documentation in client charts is accurate and up-to-date
• Travel to educational institutions for meetings and coordination
• Collaborate with partner agencies and stakeholders to improve access to supplemental services such as interview attire, transportation, food support, childcare for clients.
• Attend all contract and agency required meetings and trainings.
• Provide training, coaching and corrective action if needed.
• Adhere and enforce all agency policies.
• Track and report all employment services efforts
• Standardize the employment services systems and procedures
• Prepare reports in accordance with program requirements and Division policies.
• Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes.
• Maintain and uphold Agency mission statement, values, policies, procedures and principles.
• Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values.
• Represent the Agency in a professional manner at meetings and community events.
• Regular attendance required.
• Other duties as needed.
  
  

Secondary Functions

• Holiday, or weekend work may be required.
• Minimum Qualifications - Knowledge, Skills and Abilities Required
• BA or 3 years of work experience in the Employment Development field. Two (2) years of management experience.
• Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management and documentation.
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
• Ability to communicate effectively, both written and orally. Verification of Employment Eligibility and Background Clearance.
• TB test required (Not more than (3) month prior to or (7) days after Date of Hire, and renewed annually thereafter), CPR and First Aid Certification required within 30 days of employment with company and valid Driver’s License and auto insurance required. Must be fully vaccinated for COVID-19 and show valid proof.
• Must be tested every 30 days for COVID-19 and upload the test results into our HR system, and adhere to all Division and Agency safety protocols, until governing bodies (CDC, State of California, etc) and SSG determine the pandemic is over.
  
  

Mandatory Covid19 Vaccination Requirement

• COVID-19 Vaccination Required: All staff is required to be fully COVID-19 vaccinated and to submit vaccination records to the HR Department during new hire orientation.
• Fully COVID-19 vaccinated (2 weeks from last vaccination dose to be considered fully vaccinated)
• Maintain and uphold the Agency mission statement, values, policies, procedures, and principle
  
  

Non-Essential Qualifications - Knowledge, Skills And Abilities

Desirable knowledge, skills and abilities but not required.

Supervisory Responsibilities

This person is responsible for a six-person team; supervise the following:

• two (2) TIP Liaison staff
• two (2) Employment Specialists one
• (1) Employment Coordinator
• one (1) Admin/Data staff.
  
  

Environmental Conditions (Working Conditions)

This position is responsible to work in “client friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.

Physical Requirements

The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs), listening, speaking.

Mental Requirements

This position will require the individual to be able to handle any/all of the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.

Special Service for Groups, Inc. is an Equal Opportunity/Affirmative Action Employer