Data Collection Shift Supervisor - Social Work Office of Research & Public Service (SWORPS)
Temporary Part-time
Data Collection Shift Supervisor
The University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Data Collection Shift Supervisor. As a member of the SWORPS' Center for Applied Research and Evaluation (CARE), this position works in collaboration with the Call Center Supervisor and Call Center employees to cover data collection for several sponsored projects. The external funding for this position varies from year to year so the specific responsibilities vary with each project.
Position location, Knoxville, TN.
Schedule is semi-flexible, minimum of 15 hours a week, but typically 20-25 hours a week. Must be able to work evening shifts and some weekend shifts. This position is posted as a temporary role, but there is the potential for permanent placement.
The Data Collection Shift Supervisor responsibilities will include, but not limited to:
Primary Duties
Learn to conduct telephone interviews in the Call Center
Supervise up to 22 data collectors each shift
Monitor data collector job performance/productivity
Assist with training new data collectors and training data collectors for each call center project/study
Troubleshooting computer issues, call station equipment issues, and issues with CATI interviewer and supervisor software
Answer incoming calls
Additional Duties
Data entry
Prepare mailings for call center projects
Assist with calling/data collection for certain projects
Other duties as assigned
Job
Administrative Support
Primary Location
US-Tennessee-knoxville
Organization
Social Work Research & Pub Svc
Schedule
Part-time
Campus/Institute
Knoxville
Job Posting
Mar 19, 2024, 8:02:52 AM
Education:
High school diploma or GED required
Basic computer skills
Competencies/Qualifications:
Must have high attention to detail
Knowledgeable about survey data collection
Knowledgeable about basic computer and electronic troubleshooting
Demonstrated strong communication skills
Ability to prioritize tasks, follow through to complete assignments in a timely and accurate manner
Ability to work on multiple projects/tasks simultaneously
Preferred Experience/Skills:
Previous experience working in a call center
Experience with WinCati software
Seniority level
Mid-Senior level
Employment type
Part-time
Job function
Accounting/Auditing and Finance
Industries
Higher Education
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