Customer Success Engineer

CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks.

Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire Go-to-Market strategy from acquisition, on-site conversion, and data analytics.

CHEQ is a global company with offices in New York, London, Tokyo, and Tel-Aviv.

We are looking for a CS Engineer to join our dynamic and fast-paced environment to work cross-functionally and ensure our customers are technically successful from implementation through renewal/growth.

Responsibilities:

• Lead the technical implementation process for new enterprise clients. Ensure each customer is implemented properly, completely, and within the designated time frame
• Work closely with clients to configure our SaaS solutions to align with their business needs.
• Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product, RnD, sales and support, to provide timely solutions
• Create and maintain comprehensive onboarding documentation, best practices, and knowledge resources to support clients and internal teams
• Develop and manage projects, timelines, and milestones to ensure successful onboarding
• Build strong relationships with customer technical resources, serving as the primary focal point during the implementation
• Continuously evaluate and improve the implementation and calibration process
• Quickly learn unfamiliar customer platforms and solutions

Requirements:

• Bachelor's degree in a related field (e.g., Information Technology, Computer Science, Engineering)
• 3+ years of experience in customer success engineering / technical account management, or a related role within a SaaS company
• Hands-on working knowledge in one or more of the following: API, SQL, JavaScript, Python
• Hands-on experience with data analysis, SQL, excel pivot tables
• Solid communication skills, both written and verbal, with the ability to convey technical concepts to technical / non-technical stakeholders
• Knowledge and experience with Cybersecurity concepts or Ad Tech (Google / Facebook Ads) is a significant advantage
• Ability to work effectively with cross-functional teams
• Strong analytical and problem-solving skills
• Ability to work in our NY office twice a week

The base pay range for this position is $90-$120k per year. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.

This information is provided per New York City’s salary disclosure law.