Customer Service Representative

This position can be based in Chicago, IL, Merrillville, IN, or Meriden, CT!

The Opportunity

As a Customer Experience Representative with Tradebe, you will work closely with the Sales team to provide quality customer service to all of Tradebe’s internal and external customers.

Key Job Responsibilities

• Effectively utilize, coordinate, and cultivate strong relationships with Sales, Approvals, and Operations to ensure the delivery of high-quality and timely service to customers
• Act as a point-of-contact and interface between customers/prospects, sales, and facilities
• Review profiles and manifests to ensure compliance with DOT and RCRA regulations
• Generate and submit waste profiles for approval
• Provide quotes for potential waste streams
• Submit new customer contract pricing to the pricing team and update prices for current customers as necessary
• Coordinate with the transportation team to schedule and confirm appointments for customer pickups and delivery

Qualifications

• Bachelor’s degree in Communications, Business Administration, Environmental Science or related field is preferred
• Strong skillset in professional communication, collaboration, and organization
• Excellent analytical, organizational, and problem-solving skills
• Friendly demeanor and a service-oriented approach
• Demonstrated problem-solving abilities, particularly in a fast-paced environment
• Proven proficiency in multitasking while maintaining excellent attention to detail
• Ability to read, understand, and apply common operational documents, SOPs, and waste manifests
• Knowledge of RCRA and previous waste profiling experience is highly preferred

Why Tradebe is Right for You!

• Competitive pay and benefits
• Student loan repayment assistance
• Medical (including telehealth), dental and vision
• 401k Retirement match
• Flexible spending accounts (FSA)
• Health savings accounts (HSA)
• Agency paid, basic life and AD&D insurance
• Career ladders, professional development, and promotion opportunities
• Leadership opportunities
• Great work environment and culture
• And MORE!

Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law