ExpertHiring

Customer Service and Field Operations Manager

ExpertHiring Colorado Springs, CO
ExpertHiring

Customer Service and Field Operations Manager

ExpertHiring Colorado Springs, CO
1 month ago
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Compensation: $80,000 to $95,000 Annually

  • Health Care Plan (Medical, Dental and Vision)
  • 401k with company match
  • Life Insurance (Basic, Voluntary and AD&D)
  • Paid Time Off
  • Short Term and Long Term Disability
  • Training and Development

What You Will Be Doing

  • Customer Service Team Management
  • Field Operations Team Management
  • Team Management and Development
  • Customer Satisfaction and Relationship Management
  • Performance Analysis and Reporting

Experience You Will Need

  • Bachelor's degree in Business Administration, Operations Management, or related field
  • MBA or equivalent experience
  • 10+ years’ experience in customer service with experience in managing customer service and field operations teams in a technical industry
  • Strong leadership skills
  • Excellent communication and interpersonal skills
  • Analytical mindset
  • Ability to work effectively in a fast-paced, dynamic environment
  • Technical/Manufacturing experience
  • Knowledge of industry trends, best practices, and regulatory requirements related to client services and customer experience
  • Self-management/organization skills
  • Proficiency with Microsoft Office Suite
  • CRM/ERP/Ticketing System Experience

Our client asked me to submit 3 great people within the next few days.We work directly with the hiring manager and can arrange interviews within a few days.

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Management and Manufacturing

  • Industries

    Staffing and Recruiting

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