Customer Experience Support Associate

The Customer Experience Support Associate performs diverse administrative tasks in support of Call Center activities. Job functions include a variety of routine and some non-routine clerical and phone-related job functions.

Responsibilities

• Oversee mail management
• Performing data entry tasks accurately and efficiently
• Creating and completing various reports as required
• Processing title work and related documentation
• Managing extensions and due date changes
• Communicating with customers and dealers via phone
• Identifying and processing funds received and ensuring payments are made in full
  
  

Qualifications

• Excellent organizational and follow-up skills
• Ability to excel in a fast-paced, constantly changing environment
• Ability to multi-task
• Assertive, clear, and concise oral and written communication skills
• Must be detailed oriented
• Ability to work independently as well as operate as part of a team
• Competent PC and keyboard skills
• Accurate typing skills of 40 wpm
• Proficient in Excel
• Ability to stand, bend, and squat for lengthy periods of time to file documents
• Ability to work weekends, evenings, and overtime as needed
  
  

We Offer Our Full-time Associates

• Amazing Health & Wellness benefits
• 4 weeks paid time off
• Annual Merit increases and year-end Bonuses as well as Pension and Profit Sharing benefits
• Amazing associate deals and discounts with our sister company, Toyota
• The opportunity for growth and development (Education assistance program) as well as career advancement
  
  

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.