Customer Experience Associate - 144326

About Atrium

What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview

Our client is a thriving start-up fueling major transformation in the global consumer goods industry. They are looking for a Customer Experience Associate to join their team.

Salary/Hourly Rate

$22/hr

Position Overview

The Customer Experience Associate position is a critical role which involves facilitating the connection between brands seeking production solutions and suitable manufacturers on the internal platform. The Customer Experience Associate must hava solid research skills and strong outbound communication (via email and phone). This position is onsite from Monday through Friday in NYC.

Responsibilities Of The Customer Experience Associate

• Monitor all inbound requests from brands using Zendesk for ticket tracking.
• Engage with brands via email and phone to gain insights on their specific needs.
• Conduct extensive research using database and external websites to select suitable manufacturers.
• Introduce the platform to manufacturers through outbound calls to ascertain their capabilities.
  
  

Qualifications For The Customer Experience Associate

• Excellent communication skills demonstrated in email and phone conversations.
• Organized and structured approach to tasks.
• Proficiency in basic online research.
• Comfort with making outbound calls.
• Aptitude in fostering relationships.
• Previous experience in customer support, customer success, and account management would be advantageous.
• Must be available to work onsite Monday through Friday in NYC.
  
  

Education Requirements

• Bachelor’s degree preferred
  
  

Benefits

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off)
  
  

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO

Position ID: 144326