About us: Meetsta is a dynamic and innovative social networking platform. Our mission is to provide a tailored and engaging space where individuals can connect, collaborate, and build meaningful relationships.
Role Overview: As a Community Moderator at Meetsta, you will play a crucial role in ensuring that our platform remains a welcoming and respectful space for all users. You will be responsible for monitoring user activity, enforcing community guidelines, and addressing any issues that arise. This is a vital position that requires a keen eye for detail, strong communication skills, and a commitment to upholding our community standards.
Key Responsibilities
Content Monitoring:
Monitor user-generated content across Meetsta to ensure compliance with community guidelines.
Review and moderate comments, posts, and messages for inappropriate content, spam, and violations.
Community Support
Respond to user reports and concerns promptly and professionally.
Provide guidance and support to users regarding community rules and best practices.
Escalate serious issues to the appropriate teams for further investigation.
Enforcement Of Guidelines
Enforce community guidelines by issuing warnings, suspensions, and bans as necessary.
Maintain detailed records of moderation actions and user interactions.
Feedback And Reporting
Gather and report user feedback to help improve community management strategies.
Collaborate with the Community Manager to identify trends and areas for improvement.
Participate in regular team meetings to discuss community health and moderation strategies.
Qualifications
Experience:
Previous experience in community moderation, customer support, or a related field.
Familiarity with social media platforms and online community dynamics.
Skills
Excellent written communication skills.
Strong judgment and decision-making abilities.
Ability to remain calm and professional in high-pressure situations.
Attention to detail and strong organizational skills.
Personal Attributes
Passionate about fostering a positive and inclusive online community.
Empathetic and patient, with a genuine interest in helping others.
Reliable and consistent, with a strong sense of responsibility.
Adaptable and able to handle feedback and change gracefully.
Compensation
Equity-based.
Important Notes
We are only considering US citizens and Permanent Residents for the role.
Seniority level
Entry level
Employment type
Full-time
Job function
Marketing, Public Relations, and Writing/Editing
Industries
Software Development
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