Client Application Support (SaaS)
Client Application Support (SaaS)
neteffects
Chesterfield, MO
See who neteffects has hired for this role
Client Application Support (SaaS)
W2 Candidates Only Please
Rate: $35-37/hr. W2 with benefits
Fully Remote
- Customer service experience for SaaS support
- Technical aptitude/knowledge
- Strong written communication skills, as the majority of our communications is done via email.
Description: Client Application Support (SaaS)
Notes
What we’re looking for in an Ops Analyst is someone with external as well as internal customer service experience, ideally with a technical background. We lean towards the customer service background more as the technology can be more easily learned, assuming the candidate has some technical aptitude. Experience with international clients/customer service could be very beneficial, but not required.
Notes:
We are really looking for someone with a proven track record of working remote, self starter, search for things. And most importantly someone who has the customer facing experience - soft skills, 99% of communication is via email, so they will need to be able to have written and verbal skills.
A lot of different applications that someone will need to be able to support. Customer focus is key – clients are all over the globe, you must be sensitive to their time frame, but the cultural gap. Most clients speak English, however sometimes emails come in, in a different language (may have to google translate in their language). They serve internal and external customers. Technical background is 2nd to customer service piece. Applications they use are technical, you are dealing with underwriters in the field that may not be technical – XML knowledge is very helpful. Ability to learn technical piece is key.
Problem solving skills are important, may have to troubleshoot issue. Curiosity to help.
Can sit remotely – Working 8-4:30 CST (some flexibility once they are trained)
ServiceNow, XML familiarity and/or insurance experience are a big PLUS. Seeing customer service experience on resume is a must. Working with other cultures, time zones, is a huge plus. Bi Language is a plus. A lot of Japanese, French, Spanish (need to translate and respond).
Notes:
- Client communication skills (very important), written skills, and ability and personality to work with varying client types is paramount. Must be able to pivot depending on the circumstance.
- Manager isn't looking for Help Desk people in which they handle a large volume of tasks, or that quickly resolve things and/or escalate things.
- This position will own the ticket from the time it opens until it is resolved.
- It will bring in other groups (dev, systems, etc) when needed but still manager the ticket and client.
- ServiceNow is the ticketing system.
- Ideal would be someone working for a software company doing this exact role.
-
Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Information Technology -
Industries
IT System Training and Support, Insurance, and Technology, Information and Media
Referrals increase your chances of interviewing at neteffects by 2x
See who you knowFeatured Benefits
Inferred from the description for this job
-
Medical insurance -
Dental insurance -
Vision insurance -
401(k)
Get notified about new Client Specialist jobs in Chesterfield, MO.
Sign in to create job alertSimilar jobs
People also viewed
-
Technical Support Analyst (Remote)
Technical Support Analyst (Remote)
-
Technical Support Specialist (2331315)
Technical Support Specialist (2331315)
-
Technical Support Engineer
Technical Support Engineer
-
IT Support Engineer
IT Support Engineer
-
Application Support Engineer
Application Support Engineer
-
Technical Support Specialist
Technical Support Specialist
-
Implementation & Support Engineer USA
Implementation & Support Engineer USA
-
Technical Support Engineer
Technical Support Engineer
-
Technical Support Engineer
Technical Support Engineer
-
Technical Support Specialist
Technical Support Specialist
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub