PTP is a consulting firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue. We provide strategy, implementation and support services across the most common Contact Center, CRM and Security technology platforms, and unlike most business consulting firms, we are fast, flexible, and performance-driven.
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Calling a business - convenient? or bothersome? PTP's Director of UI Design, Helen VanScoy, weighed in on the current state of the voice channel, how it impacts customer experience (CX), and how AI voice currently compares to human voice in our recent webinar. Check out the link in the comments to learn more 👇
Everyone knows that the digital transformation in the contact center is inevitable, and the mission to get there is becoming more urgent. Watch our video session here as we discuss trends, metrics and case studies https://ow.ly/wTsY50Rrkq5
Emotional intelligence is just as important as artificial intelligence, and we need it now more than ever. Statistics show that human interaction often outperforms AI in resolving issues and providing satisfactory experiences. https://ow.ly/kFpX50RrkG1
87% of consumers will choose to purchase a product based on the company advocating for an issue that is important to them. Modern consumers seek affinity with the brands they support. https://ow.ly/WIml50Rrkko
AI’s strength lies not in mimicking human connection, but in augmenting it. While AI excels at data processing and automation, freeing up human resources for more complex tasks, the human touch remains irreplaceable. https://ow.ly/wjLf50RrkBf
Today – driven by the two forces of societal change and generative AI — we are about to move into CX 2.0 where 3 core ideas emerge. Human centered CX, AI to AI conversation, and crowds generate better ideas. https://ow.ly/OPPr50Rrkgq
Say cheese! AI is advancing to detect and interpret customer emotions, helping businesses to improve customer experience. https://ow.ly/OuFl50Rrk1f
In this article, we delve into the intricacies of modern customer loyalty rewards programs, outlining three fundamental insights that retailers need to grasp to thrive in this dynamic environment https://ow.ly/kjeJ50R7Z5Q
Brands need to vet and determine what automation within technologies can be used to work behind the scenes and limit fraud — while still providing customers with a frictionless customer experience https://ow.ly/auZp50R7Z21