Buffer

The wait is over: Scheduling to Threads is now available in Buffer! 🧵✨ Start scheduling your threads and build your community with Buffer: buffer.com/threads

Last month we added a shiny new “Duplicate” button for all of your posts in Buffer. Here are some stats we pulled 3 weeks after the launch of this new feature: -Approximately 12K unique users have duplicated a post -220K posts have been duplicated -5.76% of posts created were duplicated It’s amazing to see the effect that a simple action can have! Here are some ways this feature can help you out in your strategy: -Easily repurpose your content across channels: Adapt a successful post for different platforms with just a click, ensuring your message stays consistent and reaches a broader audience. -Speed up your content creation process: Save time by reusing existing content, letting you focus on crafting new, engaging posts without starting from scratch every time. -Keep your campaigns consistent: Maintain a unified voice and visual style by duplicating and tweaking posts to fit each campaign's needs. -Simplify A/B testing: Create variations of the same post to test different approaches, like headlines, images, or hashtags, and find out what resonates best with your audience. -Streamline seasonal or recurring content: Easily bring back successful posts for holidays, special events, or recurring themes without having to recreate them from scratch. Have you duplicated any posts yet?

As a remote team, we've always recorded All Hands at Buffer for teammates who are unable to attend in real-time, but of course, it's also so useful to have this recording for folks coming back from leave (like me!). It's lovely to get to catch up on important team meetings so easily. I'm just checking the Notion pages and jumping in to watch the recordings. ✨

At Buffer, we're using GitHub Actions to prevent breaking changes in our #GraphQL API. I wrote a post on our blog about how we're doing this 👉

Etienne Blanc, Product Marketing Manager at Threads, shares his advice for creators looking to grow on Threads. If you missed the webinar live, you can watch the recording on our YouTube channel here: https://buff.ly/4d323wm

Need some ideas for posts? We’ve got 30 days-worth of prompts for you to create content and consistently post on your socials. Here’s a glimpse at the prompts for days 1-5: Day 1 Share your career origin story: Re-introduce yourself to your network with some personal anecdotes about where you started and where you are now. Day 2 Discuss a skill — whether it’s one you have or one you’d like to have, whether it was learned when you were 6, 16, or just yesterday — and how having or not having it has impacted your life. Day 3 Share a personal accomplishment you're proud of and what it took to achieve it. Day 4 How did you land your current role (or if you’re a business owner, what steps did you take to get going)? Day 5 Sharing your top productivity hack for managing your time effectively. Check out our latest article for the full 30 days of prompts (link in the comments)!

What a wonderful feeling! ✨ The best part? You can post or schedule to Threads and other platforms like X/Twitter, Instagram, TikTok, and LinkedIn all at the same time. Start saving time by planning your content with Buffer: buffer.com/threads

The traditional client services model is broken. It idolizes only the clients’ needs and wishes – and dehumanizes people on the ‘services’ side. The power dynamic is deeply harmful, and real (smart, amazing, dedicated) people suffer. I call this the ‘jump/how high’ model. It doesn’t have to be that way. A better model of true partnership is available. Partnership is the *only* model we say yes to at Forthright. That’s because I genuinely believe that great client services starts with a healthy account team. An account team who has the time and space to think strategically and deeply focus on the work. An account team whose identity is rooted in their communities and who rest and recharge regularly. The jump/how high model is where burnout happens. It’s where smart strategists become PR robots. The work doesn’t help people grow, or bring new perspectives. You become a vendor instead of a team together. I am so proud of this Buffer article. One way we do things differently at Forthright is charging more for work we perform outside of business hours. In the article, I talk about how we first introduced this policy to clients, the pushback we’ve gotten and how we use the policy as a barometer to see if we’ll be a good fit for an organization (or not). I’m excited to share it with you! 🚀 Thanks, Erin Greenawald, for the opportunity! https://lnkd.in/gKjqaw-i

We’re currently considering changing our PTO policy from unlimited (with a recommended 15 day minimum) to a more structured time-off policy. If you currently have or have ever had an unlimited vacation policy, how did it work for you? What are your thoughts on it?

Join us for an exclusive AMA with Karinna Briseno, a Technical Customer Advocate and Escalations Specialist on our Advocacy Team! 💙 Karinna has been at Buffer for 8 years! 🌍 She’s based in Orange County, California ✨ Some of Karinna’s hobbies are paddle-boarding, mixology, and pilates. 🏄♀️ She loves mixology, and learning how to create fresh new cocktails. 🍸 Ask Karinna anything about how she works or about her work! Here’s what Karinna has been working on lately: -Documenting trending issues, and & flagging up new bugs with Engineering & Product -Alpha testing new features prior to launches -An experiment to proactively help customers during the Instagram connection process -Documenting top API errors for Instagram and TikTok to provide troubleshooting steps for Advocates and customers -Weekly tracking of our NPS ratings & comments and proactively following up with customers -A book club initiative within Advocacy to help us elevate our customer support (she wrote a blog post about it here: https://buff.ly/3zItYTA) -Spoke at Support Driven (a customer support conference) on the topic of "Delivering Unreasonable Hospitality: Elevating Customer Support in Tech" 👇 How to Participate: In the comments below, drop any burning questions you have about her role in the Advocacy team, escalations, or about working at Buffer in general and Karinna will be replying to all of your comments! #AMA #customersupport #customeradvocacy