Forrester Decisions for Digital Business & Strategy

As the next era of digital unfolds, consumer expectations will evolve at an unprecedented pace, creating more demand than ever for high-quality, seamless digital experiences. To win and retain more customers today and accelerate future profitability, brands must overcome their own digital divides.

Forrester Decisions for Digital Business & Strategy helps leaders meet the needs of today’s empowered consumers while reimagining the role of digital experiences and expertise to drive future growth.

Win With Superb Digital Experiences

Enhance The Business Value Of Digital.

Demonstrate measurable outcomes that align to topline business objectives.

Stay Ahead Of Disruption.

Align your strategy to emerging consumer behaviors and technology trends.

Establish A High-Performing Organization.

Strengthen team skills and capabilities and build a trusted partner network.

Key Priorities

As a digital leader, you’re on a mission to establish a commercial strategy and approach that aligns to your vision and differentiates your products, services, and experiences. Forrester Decisions for Digital Business & Strategy is tailored to help you succeed at your most pressing priorities:

  • Develop the digital strategy.
  • Grow the digital team.
  • Collect and analyze data for customer insights.
  • Power your digital business with technology.
  • Design digital products and experiences.
  • Measure the value of digital business.
  • Innovate with emerging technologies.

What’s Included In This Service

Forrester Decisions services are uniquely built to give you strategic insights for your role as a business leader in your organization and help you deliver on your functional role as a division or department leader. Here’s what’s inside:

Stay ahead of changing customer and market dynamics, plan for the future, and set your strategy with leading research. ​

  • Customer obsession research
  • Customer insights
  • Trends and predictions
  • Market forecasts
  • Technology and service provider landscapes

Empower your team to conquer your priorities with proven strategic models and plug-and-play templates. ​

  • KPIs and peer benchmarks​
  • Assessments​
  • Strategic models​
  • Strategy templates​
  • Forrester Wave™ evaluations for your function
  • Certification courses

Accelerate progress and de-risk decisions with best practices tailored to you and your team​.

  • Guidance sessions​
  • Peer discussions
  • Event attendance​
  • Dedicated relationship management

What differentiates Forrester is its ‘outside-in’ perspective. Forrester’s research begins and ends with the customer. Its marketing and strategy expertise is particularly valuable when designing customer-centric processes and systems that ensure long-term success.


Senior program manager, digital transformation office

Service Model Spotlight

The Forrester Digital Business & Strategy Engine

The Forrester Digital Business & Strategy Engine empowers digital leaders to create compelling and profitable products, services, and experiences.

Support For Leaders And Team Members

Forrester Decisions for Digital Business & Strategy offers multiple levels of service to ensure the right expertise and degree of support for you and your team. All service levels offer access to customer experience research, tools, data, and certification courses.

 

Leader 

Procure deep expertise across your functional discipline through expert-led guidance sessions that help you apply unique research, tools, and data to your specific needs.

Team 

Develop a common language and toolset to strengthen your team’s expertise and skill sets with access to relevant certification courses and insights.

Meet A Few Of Our Digital Business & Strategy Analysts

Looking for more time with experts? 

Get in touch with our consultants to jump-start your initiative, execute on your transformational strategies, or anything in between.


Blog

Introducing The Digital Banking Processing Platforms Landscape, Q3 2024

Huard Smith 2 days ago
Explore Forrester’s digital banking processing platforms landscape report, highlighting 26 vendors and the transformative potential of these modern core banking systems for enhanced customer experiences and operational efficiency.
Blog

AIOps Drives Observability And Business Outcomes In IT

Carlos Casanova 3 days ago
AIOps is a critical tool for IT leaders aiming to run high-performance organizations and drive business outcomes. Learn more about the benefits of AIops in this preview of our upcoming Technology & Innovation Summit North America.
Blog

Digital Business Strategy Service Providers Must Evolve To Deliver Value

Dan Bieler 4 days ago
Value creation should be at the center of each criterion for selecting digital service providers.
Blog

Software Design Gets An AI Infusion From Figma, And It’s Worth Trying Now

David Truog 5 days ago
With Adobe’s $20 billion proposed acquisition of Figma called off in response to regulatory scrutiny based on insufficient understanding of how software is made, a sense of expectant curiosity surrounded Figma’s 2024 installment of Config (its annual user conference), especially about its AI strategy. Why? Because although Figma has rocketed to leadership in software interaction […]

How can we help?

Fill out the form, and we will contact you.

Thanks, we will be in touch soon. In the meantime please subscribe to our insights or give us a call:
+44 (0) 2073 237741 (Europe)
+1 615-395-3401 (United States)
+65 6426 7006 (Asia)