WordPress.org

Resolved ililia
(@ililia)

6 months, 3 weeks ago

I use Jetpack Search on my site. But sometime the search engines is not works: If I use iPhone with 4G, its a mistake(Use in China).

1.”Jetpack Search has encountered an error. Please contact the site administrator if the issue persists.[Load failed].[When I try search on Jetpack[dot]com , the search is the same error].

2.sometimes. use macOS safari its show :”An SSL error occurred and a secure connection to this server could not be established.“

Addition info:

1.Host is Siteground, used Cloudflare free CDN.

2.Works: mobile phone with wifi.

Thanks.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Thread Starter ililia
(@ililia)

6 months, 3 weeks ago

New error update(macOS safari):

1.Failed to load resource: An SSL error has occurred and a secure connection to the server cannot be made.

https://public-api.wordpress.com/rest/v1.3/sites/221634696/search?fields%5B0%5D=date&fields%5B1%5D=permalink.url.raw&fields%5B2%5D=tag.name.default&fields%5B3%5D=category.name.default&fields%5B4%5D=post_type&fields%5B5%5D=shortcode_types&fields%5B6%5D=forum.topic_resolved&highlight_fields%5B0%5D=title&highlight_fields%5B1%5D=content&highlight_fields%5B2%5D=comments&filter%5Bbool%5D%5Bmust%5D%5B0%5D%5Bbool%5D%5Bmust_not%5D%5B0%5D%5Bterm%5D%5Bpost_type%5D=attachment&filter%5Bbool%5D%5Bmust%5D%5B0%5D%5Bbool%5D%5Bmust_not%5D%5B1%5D%5Bterm%5D%5Bpost_type%5D=dzsap_items&query=h&sort=score_default&size=17

2.Jetpack Search:TypeError: Load failed https://fcp7.com/wp-content/plugins/jetpack-search/jetpack_vendor/automattic/jetpack-search/build/instant-search/jp-search.chunk-main-payload.js?minify=false&ver=8b8890b9c4aaa26616d7

Thanks.

Plugin Support Emily A. (a11n)
(@happyaxident)

6 months, 1 week ago

Hi there,

Thank you for the details of the errors. It sounds like this may be related to your mobile network, since you are not experiencing problems on WiFi. We’ve had similar reports in the past of that kind of error when a network was putting some kind of block in place. You might be able to find out more from your mobile network provider’s customer service.

Thread Starter ililia
(@ililia)

6 months, 1 week ago

OK，thank you.

Plugin Support lastsplash (a11n)
(@lastsplash)

6 months, 1 week ago

Hi @ililia –

Since we were unable to reproduce this issue, I am going to mark this as resolved. However, if you find out anything from your provider that indicates the issue is with Jetpack, feel free to re-open the issue and we can take another look.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Use 4G iphone Search Load failed’ is closed to new replies.