plugin update doesn’t work

  • Resolved lastala

    (@lastala)


    3 months, 3 weeks ago

    Hi,

    I updated the ARVE plugin from 9.10.12 to 9.10.15, and the plugin stopped working. The video doesn’t show up at all, just an empty are (white in this case).

    I updated the plugin only on my test site (see the link), so the plugin doesn’t work there, but the version 9.10.12 work well on my main site.

    So, what’s wrong? Please correct the plugin.

    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Nico

    (@nico23)

    3 months, 3 weeks ago

    I can not tell you what is wrong based on looking at your site the HTML output is messed up after percentage symbol in the code. There might be another plugin or your theme interfering and breaking the HTML. Something that tries to change inline style.

    Try disabling other plugins to see if that makes the error go away just to find out if there is an incompatibility. You can also use WP Rollback to roll back to the version that worked.

    If you need more help with this, file a proper support ticket, fill out the form on nextgenthemes.com/support/

    You could also try the latest cutting edge version.

Viewing 1 replies (of 1 total)
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