“David is a pleasure to work for. A passion for great customer service with great leadership qualities. His professional, positive impact on the team is not to be underestimated. Thank you.”
About
Experience & Education
Licenses & Certifications
Honors & Awards
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Top 50 Companies for Customer Service awards 2016
UBM
• 1st Overall for Call Service
• 1st Overall for Email Service
• 9th Overall for Combined Channels -
Top 50 Companies for Customer Service awards 2015
UBM
• 1st Overall for Combined Channels
• Best in Public Sector
• Best Extra Small Centre
• 1st Overall for Email Service
• 2nd Overall for Call Service
• Most Improved Overall for Social Media -
Met Office Awards for Excellence 2019-20 - Service Delivery
Met Office
Winner of Excellence in Service Delivery Award for the implementation of a semi-automated telephone forecast service for communities without alternative methods for accessing Met Office forecasts. The service now helps 345k callers annually and has led to a 46% reduction in calls to our contact centre
Languages
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English
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French
Elementary proficiency
Recommendations received
1 person has recommended David
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