David Vernon

Exmouth, England, United Kingdom Contact Info
406 followers 399 connections

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About

I am a highly skilled IT Service Management Senior Leader with expertise in defining…

Experience & Education

  • Met Office

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Licenses & Certifications

Honors & Awards

  • Top 50 Companies for Customer Service awards 2016

    UBM

    • 1st Overall for Call Service
    • 1st Overall for Email Service
    • 9th Overall for Combined Channels

  • Top 50 Companies for Customer Service awards 2015

    UBM

    • 1st Overall for Combined Channels
    • Best in Public Sector
    • Best Extra Small Centre
    • 1st Overall for Email Service
    • 2nd Overall for Call Service
    • Most Improved Overall for Social Media

  • Met Office Awards for Excellence 2019-20 - Service Delivery

    Met Office

    Winner of Excellence in Service Delivery Award for the implementation of a semi-automated telephone forecast service for communities without alternative methods for accessing Met Office forecasts. The service now helps 345k callers annually and has led to a 46% reduction in calls to our contact centre

Languages

  • English

    -

  • French

    Elementary proficiency

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