Senior Community Manager, Clash of Clans or Clash Royale

We are looking for an experienced Community Manager who shares our passion for Supercell games. You have the ability to work independently without a lot of guidance and support: you see what needs to be done and you make it happen.

As part of the Community team in Helsinki, your focus is to communicate with players around the globe. You are the face (and voice) of the game team and an advocate for our players within the team and the company. You create daily content, engage with content creators and members of the community as well as external partners. As a member of the game team, you act as the bridge between millions of players and the team who creates the magic.

Supercell’s goal is to build games that players will love for years and years. As players ourselves, working on a game with millions of fellow players is both extremely exciting and challenging. We have small, dynamic and agile teams with a strong focus on fun and long-term goals. It is a very collaborative and open environment with loads of independence, flexibility and trust - which allows us to push our games in really interesting directions.

Responsibilities

• Communicate the team's vision to our players
• Understand current trends within the community and provide the team with insights
• Represent our players within the team and the rest of the company
• Manage a global team of external community managers
• Build & manage strong relationships with content creators
• Help shape the game's development and influence design decisions
• Collaborate closely with other internal teams & work with external partners
• Execute engaging and exciting community marketing strategies

Requirements

• 3+ years of hands-on Community Management experience in the gaming industry
• Exceptional writing skills (native/near-native in English)
• Comfortable on camera, and interacting with players online and face-to-face
• Comfortable with managing a large global community
• Passion for Supercell games (and mobile games in general)
• Experience addressing difficult situations within the community when required
• Experience managing social media channels
• Experience working with Content Creators
• Ability to work independently without guidance

Nice to haves

• Experience with social media management and business intelligence tools
• Any experience in other marketing disciplines and/or content creation

• Excitement and/or experience around Esports

How to apply
Please submit the following documents with your application:

• CV
• Cover letter
• Examples of your most recent/favourite  work across various platforms
• Extra attachment: A previously unpublished blog post of a current topic in the Clash Royale/Brawl Stars/Clash of Clans community, that you would like to address

Meet the Team
Watch the blooper made by the Community Managers:

Also, read this little article the Clash of Clans team made for you to learn about their ambitions and how they work as a team.