Service Under Maintenance
North American PoPs Operational
Ashburn, VA (IAD) Operational
Atlanta, GA (ATL) Operational
Chicago 1, IL (ORD) Operational
Chicago 2, IL (CHI) Operational
Dallas, TX (DFW) Operational
Denver, CO (DEN) Operational
Detroit, MI (DET) Operational
Houston, TX (HOU) Operational
Los Angeles, CA (LAX) Operational
Miami, FL (MIA) Operational
Montreal, Canada (YUL) Operational
New York 1, NY (NYC) Operational
New York 2, NY (EWR) Operational
San Jose, CA (SJC) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (AMS) Operational
Barcelona, Spain (BCN) Operational
Cape Town, South Africa (CPT) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DXB) Operational
Dublin, Ireland (DUB) Operational
Dusseldorf, Germany (DUS) Operational
Frankfurt, Germany (FRA) Operational
Istanbul, Turkey (IST) Operational
Johannesburg, South Africa (JNB) Operational
London 1, UK (LON) Operational
London 2, UK (LHR) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Paris, France (CDG) Operational
Stockholm, Sweden (STO) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (VIE) Operational
Warsaw, Poland (WAR) Operational
Zurich, Switzerland (ZRH) Operational
LATAM PoPs Operational
Bogota, Colombia (BOG) Operational
Buenos Aires, Argentina (EZE) Operational
Lima, Peru (LIM) Operational
Mexico City, Mexico (MEX) Operational
Queretaro, Mexico (QRO) Operational
Rio de Janeiro, Brazil (RIO) Operational
Santiago 1, Chile (SCL) Operational
Sao Paulo 1, Brazil (GRU) Operational
APAC PoPs Operational
Auckland, New Zealand (AKL) Operational
Bangkok, Thailand (BKK) Operational
Hanoi, Vietnam (HAN) Operational
Hong Kong (HKG) Operational
Jakarta 1, Indonesia (CGK) Operational
Jakarta 2, Indonesia (JKT) Operational
Kuala Lumpur, Malaysia (KUL) Operational
Manila, Philippines (MNL) Operational
Melbourne, Australia (MEL) Operational
Mumbai, India (BOM) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (SIN) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TPE) Operational
Tokyo, Japan (TKO) Operational
Services Operational
Imperva Management Portal UI Operational
Imperva Management Portal API Operational
Imperva Management Portal- Configuration Changes Operational
Cloud WAF Network Operational
IP Protection Operational
Advanced Bot Protection Operational
Account Take Over Operational
DNS Protection Operational
JSONAR Operational
Client-Side Protection Operational
Cloud WAF GDPR Operational
Cloud WAF SIEM Operational
Cloud WAF Events & Statistics Operational
Cloud WAF Replication Operational
Attack Analytics Operational
Cloud Data Security Operational
Runtime Application Self Protection Operational
API Security Operational
Imperva Support - Ticketing and Phone Systems Operational
Weblogs Operational
Third Party Services Operational
Third Party Services Operational
Coming Soon Under Maintenance
Sao Paulo 2, Brazil (SAO): July 2024 Under Maintenance
Santiago 2, Chile (STC): July 2024 Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance on the Tel Aviv, Israel data center will be performed on Saturday, July 13rd, 2024 at 17:00 UTC. We expect to complete the maintenance by Saturday, July 13rd, 2024 at 23:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jun 24, 2024 - 14:01 UTC
Maintenance on the Bangkok, Thailand data center will be performed on Monday, July 15th, 2024 at 17:00 UTC. We expect to complete the maintenance by Tuesday, July 16th, 2024 at 01:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jun 28, 2024 - 20:24 UTC
Update - Maintenance on the Dallas, TX data center will be performed on Tuesday, July 16th, 2024 at 05:00 UTC. We expect to complete the maintenance by Tuesday, July 16th, 2024 at 13:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jul 09, 2024 - 14:58 UTC
Scheduled - Maintenance on the Dallas, TX data center will be performed on Thursday, July 11th, 2024 at 05:00 UTC. We expect to complete the maintenance by Thursday, July 11th, 2024 at 13:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jul 03, 2024 - 14:57 UTC
Maintenance on the Osaka, Japan data center will be performed on Tuesday, July 16th, 2024 at 15:00 UTC. We expect to complete the maintenance by Tuesday, July 16th, 2024 at 23:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jun 24, 2024 - 19:43 UTC
Maintenance on the Denver, CO data center will be performed on Wednesday, July 17th, 2024 at 06:00 UTC. We expect to complete the maintenance by Wednesday, July 17th, 2024 at 14:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jul 09, 2024 - 15:28 UTC
Maintenance on the Jakarta 1, Indonesia data center will be performed on Wednesday, July 17th, 2024 at 17:00 UTC. We expect to complete the maintenance by Thursday, July 18th, 2024 at 01:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jul 02, 2024 - 01:42 UTC
Maintenance on the Buenos Aires, Argentina data center will be performed on Thursday, July 18th, 2024 at 03:00 UTC. We expect to complete the maintenance by Thursday, July 18th, 2024 at 11:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jul 11, 2024 - 10:59 UTC
Maintenance on the Frankfurt, Germany data center will be performed on Friday, July 19th, 2024 at 00:00 UTC. We expect to complete the maintenance by Friday, July 19th, 2024 at 08:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jul 11, 2024 - 10:12 UTC
Maintenance on the Amsterdam, Netherlands data center will be performed on Sunday, July 21st, 2024 at 22:00 UTC. We expect to complete the maintenance by Monday, July 22nd, 2024 at 06:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jul 11, 2024 - 08:24 UTC
Maintenance on the New Delhi, India data center will be performed on Monday, July 22nd, 2024 at 18:00 UTC. We expect to complete the maintenance by Tuesday, July 23rd, 2024 at 02:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jun 28, 2024 - 20:20 UTC
Maintenance on the Miami, FL data center will be performed on Tuesday, July 23rd, 2024 at 03:00 UTC. We expect to complete the maintenance by Tuesday, July 23rd, 2024 at 11:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jul 11, 2024 - 10:08 UTC
Maintenance on the Auckland, NZ data center will be performed on Tuesday, July 23rd, 2024 at 12:00 UTC. We expect to complete the maintenance by Tuesday, July 23rd, 2024 at 20:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jun 24, 2024 - 19:58 UTC
Maintenance on the Singapore data center will be performed on Wednesday, July 24th, 2024 at 17:00 UTC. We expect to complete the maintenance by Thursday, July 25th, 2024 at 01:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jul 10, 2024 - 16:43 UTC
Maintenance on the Atlanta, GA data center will be performed on Thursday, July 25th, 2024 at 03:00 UTC. We expect to complete the maintenance by Thursday, July 25th, 2024 at 11:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jul 11, 2024 - 14:00 UTC
Past Incidents
Jul 13, 2024

No incidents reported today.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Resolved - We have discovered a service degradation, affecting customers ability to log in to the Imperva Management Portal. The issue has been mitigated on the Imperva Management Portal and clients are now able to login. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.
Jul 11, 16:41 UTC
Completed - The scheduled maintenance has been completed.
Jul 11, 11:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 03:00 UTC
Scheduled - Maintenance on the Toronto, Canada data center will be performed on Thursday, July 11th, 2024 at 03:00 UTC. We expect to complete the maintenance by Thursday, July 11th, 2024 at 11:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 27, 23:57 UTC
Completed - The scheduled maintenance has been completed.
Jul 11, 03:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 22:00 UTC
Update - Maintenance on the Istanbul, Turkey data center will be performed on Wednesday, July 10th, 2024 at 22:00 UTC. We expect to complete the maintenance by Thursday, July 11th, 2024 at 06:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jul 3, 02:18 UTC
Scheduled - Maintenance on the Istanbul, Turkey data center will be performed on Wednesday, July 3rd, 2024 at 22:00 UTC. We expect to complete the maintenance by Thursday, July 4th, 2024 at 06:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 25, 04:40 UTC
Jul 10, 2024
Completed - The scheduled maintenance has been completed.
Jul 10, 13:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 06:00 UTC
Scheduled - Maintenance on the Los Angeles, CA data center will be performed on Wednesday, July 10th, 2024 at 06:00 UTC. We expect to complete the maintenance by Wednesday, July 10th, 2024 at 14:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 26, 11:31 UTC
Jul 9, 2024
Completed - The scheduled maintenance has been completed.
Jul 9, 21:34 UTC
Verifying - Verification is currently underway for the maintenance items.
Jul 9, 21:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 14:00 UTC
Scheduled - Maintenance on the Tokyo, Japan data center will be performed on Tuesday, July 9th, 2024 at 14:00 UTC. We expect to complete the maintenance by Tuesday, July 9th, 2024 at 22:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 24, 17:07 UTC
Resolved - We have discovered a service degradation, affecting the Imperva Management Portal. The Management Portal website was not loading. The issue has been mitigated and the Imperva Management Portal is now responsive. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.
Jul 9, 03:17 UTC
Jul 8, 2024

No incidents reported.

Jul 7, 2024
Completed - The scheduled maintenance has been completed.
Jul 7, 15:49 UTC
Verifying - Verification is currently underway for the maintenance items.
Jul 7, 15:41 UTC
Update - Maintenance on the Miami, FL data center has been extended to Sunday July 7th 2024 at 16:00 UTC
Jul 7, 14:05 UTC
Update - Maintenance on the Miami, FL data center has been extended to Sunday July 7th 2024 at 15:00 UTC
Jul 7, 12:06 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 7, 12:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 03:00 UTC
Scheduled - Maintenance on the Miami, FL data center will be performed on Sunday, July 7th, 2024 at 03:00 UTC. We expect to complete the maintenance by Sunday, July 7th, 2024 at 13:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 21, 08:38 UTC
Jul 6, 2024

No incidents reported.

Jul 5, 2024
Completed - The scheduled maintenance has been completed.
Jul 5, 03:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 22:00 UTC
Scheduled - Maintenance on the Vienna, Austria data center will be performed on Thursday, July 4th, 2024 at 22:00 UTC. We expect to complete the maintenance by Friday, July 5th, 2024 at 06:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 25, 04:32 UTC
Jul 4, 2024
Completed - The scheduled maintenance has been completed.
Jul 4, 10:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 06:30 UTC
Scheduled - Maintenance on the Vancouver, Canada data center will be performed on Thursday, July 4th, 2024 at 06:30 UTC. We expect to complete the maintenance by Thursday, July 4th, 2024 at 14:30 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 25, 21:43 UTC
Completed - The scheduled maintenance has been completed.
Jul 4, 09:08 UTC
Update - Maintenance on the Queretaro, Mexico (QRO) data center has been extended to Friday, July 5th, 2024 at 07:00 UTC.
Jul 4, 05:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 05:00 UTC
Scheduled - Imperva's upstream provider will be performing essential maintenance that will affect Imperva's data center in Queretaro, Mexico.
The maintenance will be performed on Monday, July 1st, 2024 at 05:00 UTC. We expect to complete the maintenance by Thursday, July 4th, 2024 at 07:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 24, 16:45 UTC
Completed - The scheduled maintenance has been completed.
Jul 4, 04:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 23:00 UTC
Scheduled - Maintenance on the Frankfurt, Germany data center will be performed on Wednesday, July 3rd, 2024 at 23:00 UTC. We expect to complete the maintenance by Thursday, July 4th, 2024 at 05:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jul 3, 02:05 UTC
Jul 3, 2024
Resolved - Service for the FRA PoP has remained stable and functioning normally. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.
Jul 3, 21:31 UTC
Monitoring - We have discovered a service degradation that affected the Frankfurt (FRA) PoP which may have resulted in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services. Service was restored in the FRA PoP and we are continuing to monitor in order to ensure that service has returned to normal.
Jul 3, 18:43 UTC
Completed - The scheduled maintenance has been completed.
Jul 3, 04:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 00:00 UTC
Scheduled - Maintenance on the Johannesburg, South Africa data center will be performed on Wednesday, July 3rd, 2024 at 00:00 UTC. We expect to complete the maintenance by Wednesday, July 3rd, 2024 at 08:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 25, 07:19 UTC
Completed - The scheduled maintenance has been completed.
Jul 3, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 14:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 24, 18:18 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 24, 14:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 23, 16:51 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 23, 13:56 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 23, 13:56 UTC
Scheduled - On Tuesday, July 2nd, 2024, the Cloud Security Console will undergo a gradual scheduled maintenance.
During the following time windows, the Advanced bot protection dashboards will be unavailable in some regions:

MUMBAI: 14:00- 14:30 UTC
SYDNEY: 15:30-16:00 UTC
SINGAPORE: 17:00-17:30 UTC
FRANKFURT: 19:00-19:30 UTC
US-North VIRGINIA: 02:00-02:30 UTC

Customers' sites will remain available and protected at all times.
We apologize for any inconvenience this may cause.

Jun 20, 19:28 UTC
Jul 2, 2024
Completed - The scheduled maintenance has been completed.
Jul 2, 21:05 UTC
Verifying - Verification is currently underway for the maintenance items.
Jul 2, 20:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 15:00 UTC
Scheduled - Imperva's upstream provider will be performing essential maintenance that will affect Imperva's data center in Seoul, South Korea.
The maintenance will be performed on Tuesday, July 2nd, 2024 at 15:00 UTC. We expect to complete the maintenance by Tuesday, July 2nd, 2024 at 23:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 24, 17:00 UTC
Completed - The scheduled maintenance has been completed.
Jul 2, 06:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 00:00 UTC
Scheduled - Maintenance on the London 1, UK data center will be performed on Tuesday, July 2nd, 2024 at 00:00 UTC. We expect to complete the maintenance by Tuesday, July 2nd, 2024 at 08:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 25, 07:16 UTC
Jul 1, 2024
Completed - The scheduled maintenance has been completed.
Jul 1, 19:33 UTC
Verifying - Verification is currently underway for the maintenance items.
Jul 1, 19:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 18:00 UTC
Scheduled - Maintenance on the Hanoi, Vietnam data center will be performed on Monday, July 1st, 2024 at 18:00 UTC. We expect to complete the maintenance by Monday, July 1st, 2024, at 22:00 UTC

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jul 1, 15:43 UTC
Jun 30, 2024
Resolved - Service levels have been restored and the Cloud WAF Dashboards in the Imperva Management Portal have remained responsive and correctly displaying data and no data has been lost during this event. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.
Jun 30, 15:42 UTC
Monitoring - We have performed remedial actions and the Cloud WAF Dashboards in the Imperva Management Portal are now responsive and correctly displaying data. We are continuing to monitor in order to ensure the continued stability of the service. Further updates will be provided as information becomes available.
Jun 30, 15:28 UTC
Identified - We have identified the source of the service degradation affecting the Cloud WAF Dashboards. We are working on remedial actions to mitigate the impact to customers at this time. Further updates will be provided as information becomes available.
Jun 30, 15:23 UTC
Investigating - We have discovered a potential service degradation affecting the Imperva Management Portal, which may result in customers experiencing one or more Cloud WAF Dashboards are unresponsive or returning errors. Customer domains are still fully protected at this time. Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.
Jun 30, 15:19 UTC
Resolved - Service levels have been restored and the Imperva Management Portal is no longer degraded. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.
Jun 30, 11:17 UTC
Monitoring - We have performed remedial actions and the Imperva Management Portal is returning to normal service levels. We are continuing to monitoring the system in order to ensure the continued stability of the service. Further updates will be provided as information becomes available.
Jun 30, 10:37 UTC
Identified - We have identified the source of the service degradation affecting the Imperva Management Portal. We are working on remedial actions to mitigate the impact to customers at this time. Further updates will be provided as information becomes available.
Jun 30, 10:25 UTC
Investigating - We have discovered a service degradation, affecting the Imperva Management Portal. The Management Portal website is unresponsive to user actions. All customer websites remain fully protected at this time. Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.
Jun 30, 09:17 UTC
Jun 29, 2024
Resolved - Service for the GRU PoP has remained stable and functioning normally. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.
Jun 29, 20:14 UTC
Monitoring - We have completed remedial measures and service has been restored to the GRU PoP. We are monitoring to ensure continued stability. Further updates will be provided as information becomes available.
Jun 29, 20:04 UTC
Identified - We have identified the source of the service degradation affecting the GRU PoP. We are working on remedial actions to mitigate the impact to customers at this time. Further updates will be provided as information becomes available.
Jun 29, 19:55 UTC
Investigating - We have discovered a service degradation that is affecting the GRU PoP, which may result in customers experiencing a loss of connectivity, intermittent packet loss or higher than expected latency to services. Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.
Jun 29, 18:49 UTC