Unlock Enterprise Productivity with AI-Powered Process Intelligence
Skan helps you drive innovation faster, pinpoint performance gaps, make improvements and unleash the power of AI to drive tangible and scalable transformation. Make every digital investment count and stay ahead of the competition.
×
Why Skan
-
360° process view: Transform the way you monitor and manage operations – with unparalleled depth and clarity – continuously, at scale. -
AI-powered observation: Continuously captures detailed work dynamics, recording all applications agnostically, including Mainframe, Citrix, homegrown, on-premise, and web-based. -
Actionable Intelligence: Real-time, AI-powered analytics and predictive intelligence that redefine decision-making. -
Speed to value: Skan's non-intrusive, Zero-integration design avoids time- consuming and costly data engineering and preparation for rapid implementation and scalability. -
Privacy first: Industry-leading security and privacy architecture.
Productivity
Drive human-centric productivity by focusing on how to achieve it. Leverage detailed, work observation to analyze and improve the drivers of productivity to do more with less.
- Measure baseline productivity for each team segment
- Estimate the financial gains from productivity improvements
- Analyze the productivity levers to prioritize enhancements
- Monitor the impact of enhancements
- Monitor and control KPIs for continuous improvement
Compliance and Alerting
Drive process integrity and compliance through
real-time monitoring and alerts. Enable process
benchmarking, continuous KPI monitoring linked
to SLA thresholds, and pro-active alerting to guide compliance.
- Create a process baseline using Statistical Process Control
- Measure and monitor KPI exceptions, linked to SLAs
- Report and audit the implementation of policies in real-time
- Drive accountability with real-time visibility into adherence
- Facilitate proactive management by predicting SLA breaches
Application Portfolio Rationalization
Deliver reliable, sustainable, cost-effective, and secure IT solutions by aligning your application portfolios with evolving business strategies and technology shifts.
- Measure detailed application usage patterns
- Understand business fit by analyzing application usage
- Assess technology fit with application type and usage insights
- Analyze TCO by application usage to prioritize
- Determine where to invest, eliminate, or migrate applications
Contact Center
Gain visibility and control over the drivers of customer experience, operating costs and revenue to delight customers and improve efficiencies.
- Seamlessly complement existing contact center systems
- Analyze interactions deeply, categorizing them by intent
- Gain insights to optimize workforce utilization and productivity
- Evaluate detailed application usage patterns
- Identify and capitalize on automation opportunities
Operational Excellence
Take your operational efficiency to new heights with Skan’s AI-driven insights to uncover, transform and propel your processes towards excellence.
- Discover and understand business operations
- Standardize workflows
- Optimize processes
- Continuously monitor operations
- Control process outcomes
Automation Discovery
Develop a data-driven framework of how business processes work, standardize and optimize workflows, identify automation opportunities, estimate the business value of automation, and validate implemented solutions.
- Discover, standardize, and optimize processes
- Identify automation opportunities
- Define and validate business value and costs
- Estimate the impact of automations on business outcomes
- Monitor KPIs to validate and foster change management
Enterprise AI
Apply generative AI to process intelligence data and create the next break-through in knowledge worker productivity.
- Automatically generate new insights into business operations
- Perform what-if analysis to identify root causes of inefficiencies
- Make decisions and act based on guided recommendations
- Let AI agents execute repetitive tasks, freeing up capacity
- Monitor and control KPIs for continuous improvement
Knowledge Hub
Your one-stop shop for all things Digital Transformation and Operational Excellence
Request a Demo
Skan the possibilities and ignite your business transformation with our non-intrusive, zero-integration technology that empowers organizations with data-driven business insights to maximize productivity and digital innovation.
