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Website Retention

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Website Customer Retention

The first step to increasing customer retention is to…

Understand and measure why your customers or clients are leaving in the first place.

You can’t solve a problem if you don’t understand to what extent it exists or why it exists. Once that information is understood, the strategy is simple and should really be threefold:

Increase of Human aspect in business, treat people like people and don’t lose that human touch even if you are doing business over the internet. Basically a frictionless user experience.

Appreciate your clients/customers. Thank you notes, thank you gifts for onboarding new clients and/or discounts to your most loyal customers can speak volumes. Even something so simple as recognition on social media for your most loyal customers can be valuable.

Get their input, Involving them in the design and delivery of service and receiving feedback on ways to improve their experience.

Great customer service, Loyalty Reward Systems, Gratitude and Appreciation all seem like common sense but often when we move over to the internet realm we see these values fall off the map, as although the business never intended to do this, we find the human aspects are not always represented well online. If you feel you could retain more of your customers online, contact us for a free evaluation and we will check your website against 21 retention points everyone should be using on their business website.

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Testimonials

profile - daryl driedger

Chris and his team at SEOBANK created a strategic SEO and SMM plan for my business and the results were terrific online! I am amazed at the calls I am still getting!

Daryl Driedger
Owner Cowlick Studios
profile - wayne young

Chris Labbate, from SEOBANK helped my online E-commerce store not only recover from a Google Penalty, but they were able to get us a better rank than before any of the algorithm changes! We are now back selling better than ever.

Wayne Young
Owner, TheToolStore.ca
profile - abe fehr

SEOBANK was a major factor in my overall lead generation and subsequent increase in sales. Thank you, Chris.

Abe Fehr
Owner, Western Metal Roofing
Brooke-Collins

I have used Chris twice for different social media campaigns. It has been great for business. He is prompt to reply and answer questions and his SEO is effective! I can see my business grow through the work he does.

Brooke Collins
Registered Psychotherapist, Lifespring Counselling

The team at SEOBANK has been amazing to work with. They are an incredibly skilled team, who has significantly helped with the awareness of my business online.

Melissa Beardsley
Owner, Clear Hearing Centre

SEOBANK’s last marketing campaign got some serious attention! It seems like Google was quite impressed, I got more than a few emails. Good Job! Also I like what you are doing on the website!

Luke Martin
Owner, Country Towne Metal Roofing

SEOBANK developed an Adword campaign for us in a very timely fashion. He saved us money by analyzing others in the industry and only investing in keywords that proved to be the most profitable. I would definitely recommend him to anyone!

Cody Kraus
Real Estate Agent, Century21

Hi, Chris Labbate, your hard work is paying off and we are already seeing the fruits of your labour. I am ecstatic to have you as our online marketing guru. My only regret is not hiring you sooner! #BestSEOguyEver

Jeff Medeiros
Owner Green Rhino Restoration
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