Hi there!
If you haven't already, we suggest reinstalling the app, clearing bluetooth cache and rebooting your Headset.
As well as these steps: https://www.meta.com/help/quest/articles/fix-a-problem/troubleshoot-headsets-and-accessories/troubleshoot-headset-pairing-quest/
If the issue persists, reach out to us here: www.meta.com/help/support/