At Firstsource, our people are at the heart of everything we do. As we conclude an incredible Pride Month, we can't help but reflect on the vibrant celebrations that brought #Firstsourcers from around the world, even closer together. This month has been a testament to our unwavering commitment to Diversity, Equity and Inclusion. From inspiring panel discussions to fun-filled games and engagement initiatives, we've celebrated every shade of Pride with enthusiasm and love. Our Firstsourcers have shared their stories, their smiles, and their pride, showing the world the true spirit of our inclusive culture. We are incredibly proud of our Firstsourcers, who embody our values and help us create a space where everyone feels they belong and can thrive. Join us in celebrating the beautiful moments of #Pride through these powerful glimpses that capture the essence of our journey this month. Here's to love, acceptance, and the joy of being unapologetically ourselves! 🌈 #LifeAtFirstsource #FirstForce #DEIAtFirstsource #PrideMonth2024
Firstsource
Outsourcing and Offshoring Consulting
Mumbai, MH 191,060 followers
#WeMakeItHappen - for our clients, colleagues and communities!
About us
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries. One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
- Website
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http://www.firstsource.com
External link for Firstsource
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Mumbai, MH
- Type
- Public Company
- Founded
- 2001
- Specialties
- Collections Management, Business Transformation, Robotic Process Automation, Digitilization, Customer Experience, Data Processing, Data Analytics, GenAI, Technology, Digital Transformation, Healthcare, Mortgage, Communication, Media, Trust&Safety, BFS, HPHS, and Business Process Services
Locations
Employees at Firstsource
Updates
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🎉 Another memorable HFMA ANI in the books! Our booth buzzed with excitement as we reconnected with colleagues and made new connections at this year’s #HFMAAnnualConference in Vegas. The theme, agenda and focus of this year’s event couldn’t have been more fitting: "A new frontier in healthcare: Technological advancements, limitless possibilities”! We’re excited for the future and the opportunities that lie ahead. From connecting and engaging with patients before and at the point of care, to using data-driven insights to maximize revenue and uncover new opportunities to meet the needs of the patients and communities – together we’ll #MakeItHappen. #HFMAAnnual #RevenueCycle #RCM #PatientEngagement #AI #HealthcareInnovation #Firstsource Dan Hess, CRCR, Anthony Felipe, Gareth Smith, Tom Roesch, CRCR, John Gibson Laurie Richmond Deck
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At Firstsource, our values, represented by the acronym #REACCH, are the cornerstone of our culture, shaping our distinct work ethic. H – Humaneness represents our commitment to fairness, respect, transparency, and sensitivity. It inspires us to lead with vulnerability, humility, and professionalism in every interaction—with clients, customers, and colleagues alike. This fosters authenticity and builds a foundation of trust. Just like Ripudaman, a true #Firstsourcer who embodies the power of humaneness in driving an inclusive culture. How do you inspire #humaneness in your everyday life? Share your experiences in the comments below! #LifeAtFirstsource #FirstForce #WeMakeItHappen
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Recently, about 20 #Firstsourcers in the Philippines, along with our MD & CEO Ritesh Idnani and our COO Sohit Brahmawar, spent a heartwarming day with the children from our NGO partner, Friendship Home Fr. Luis Amigó. The day was brimming with fun, engaging, and meaningful activities, including a poster-making contest themed "Our Land, Our Future.” This contest encouraged the young artists to unleash their creativity while learning about the importance of environmental stewardship. Our leaders shared inspiring stories, distributed goodie bags and hygiene kits, and created unforgettable memories with the children. At Firstsource, we are committed to creating a nurturing and empowering environment to deepen our societal engagement with the goal of improving the lives and livelihoods of communities on a sustainable basis. Initiatives like these further advance this commitment. Kudos to our Firstsourcers from around the world for their dedication to #MakeItHappen for our communities every day! #CSRAtFirstsource #ESGAtFirstsource #LifeAtFirstsource #WeMakeItHappen #EmployeeVolunteering |Joyce Fe Caseñas, CHRP® | Kevin Lawrence Pinto | Marc Jison | Bikash Biyala | Maila Dado | Floran Jayaraj | Shahul Karim | Sankara Mahalingam (he/him) |
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A warm welcome to #LifeAtFirstsource, Manish Bararia! #Firstsourcer #FirstForce #Leadership
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At Firstsource, we drive agility through continuous learning, staying ahead of market trends, and pioneering cutting-edge training programs. By promoting keen observations, knowledge sharing, and open communication, we outpace fraudsters and enhance trust and safety for our clients. Hear from Sharon, our Operations Manager, on how our anti-fraud team collaborates with the UK's largest banks to protect your financial future. #MakeItHappen #TrustAndSafety #FraudPrevention #CustomerSecurity #TechInEverythingWeDo
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𝗧𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝘂𝘁𝗶𝗹𝗶𝘁𝗶𝗲𝘀 𝗶𝘀 #𝗱𝗶𝗴𝗶𝘁𝗮𝗹. While regulatory complexities, and post-pandemic uncertainties persist, tech-savvy customers are seeking seamless experiences, therefore flexible operating models, redesigned CX strategies, and automation are essential. Our senior leaders, Alison Dickson, Sonali Parande, and Louise Naylor, recently attended the Future of Utilities Summit. Here are their key takeaways from some of the sessions: ➡ Flexibility and Customer-Centricity: Understanding customers deeply goes beyond energy consumption, offering tailored solutions and proactive insights. Historical smart meter data boosts engagement and supports carbon neutrality. Flexibility is crucial, demanding adaptive strategies amidst evolving technologies. ➡ Evolution of Smart Meters: Beyond accurate billing, smart meters are now pivotal in sectors like healthcare, enhancing public health by monitoring indoor conditions, supporting our seniors, and promoting greener living. ➡ Digitalization and GenAI in Utility Operations: #Digitalization is transforming utilities, especially in the water sector, tackling floods, droughts, and dynamic pricing, revolutionizing energy grids. #GenAI automates tasks, enhances asset management, and personalizes customer interactions. Overcoming data security and workforce diversity challenges is key to maximizing these innovations. Curious about how Firstsource is shaping the future of utilities? Connect with Alison or Sonali to know more. #LifeAtFirstsource #FutureOfUtilities #CustomerCentric #Innovation
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🌈"𝗧𝗵𝗲 𝗿𝗮𝗶𝗻𝗯𝗼𝘄 𝗳𝗹𝗮𝗴 𝗶𝘀 𝗮 𝘀𝘆𝗺𝗯𝗼𝗹 𝗼𝗳 𝗳𝗿𝗲𝗲𝗱𝗼𝗺 𝗮𝗻𝗱 𝗹𝗶𝗯𝗲𝗿𝗮𝘁𝗶𝗼𝗻."🌈 This powerful sentiment echoed across Firstsource globally as our vibrant employees came together to celebrate Pride Month in solidarity. From the Philippines to the US to Mexico to India, #Firstsourcers united to honor the beauty of diversity, equity, and inclusion. In the Philippines, about 60 Firstsourcers proudly joined the Pride Parade, serving as a powerful reminder that everyone deserves to be loved, respected, and accepted for who they are. In our offices across locations, colleagues engaged in various events focused on art, photography, discussion forums and sensitization sessions, embracing our culture that values everyone's unique talents beyond the limitations of sexual orientation, gender identity, or expression. We are proud of our employees for reinforcing our commitment to an inclusive environment where everyone can be their authentic selves. Pride Month reminds us that diversity strengthens our team and drives innovation. Let's continue to celebrate and #MakeItHappen for all! 🌟🏳️🌈 #LifeAtFirstsource #PrideMonth2024 #SourceOfPride
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Welcome to #LifeAtFirstsource, Rahul Agarwal! We look forward to an unstoppable journey of growth and innovation, together. #Firstsourcer #FirstForce #Leadership
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Congratulations, Anshul Bhargava for being recognized as one of Forbes and Indeed's Top 30 Talent Leaders. We’re thrilled that the world is now seeing the exceptional talent that you are, leading our Talent Acquisition team, collaborating to build an incredible employer brand, and #MakingItHappen seamlessly. #FirstsourceProud #FirstForce #Leadership #TalentLeaders2024 #Top30TalentLeadersof2024 #IndeedForbesAwards #TalentAcquisition
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