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microsoft-customer-agreement-faq.yml
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### YamlMime:FAQ
metadata:
title: Microsoft Customer Agreement FAQ - Azure
titleSuffix: Cost Management + Billing
description: This article provides answers to frequently asked questions about the Microsoft Customer Agreement.
author: bandersmsft
ms.service: cost-management-billing
ms.subservice: microsoft-customer-agreement
ms.topic: faq
ms.date: 04/17/2024
ms.author: banders
title: Microsoft Customer Agreement FAQ - Azure
summary: |
sections:
- name: General questions
questions:
- question: Why is there a 22% tax rate on my invoice now from Microsoft Srl Italy compared to previous month's invoice from Microsoft Ireland?
answer: |
The tax rate change results from the Billing entity change from Microsoft Ireland to Microsoft Srl.
Before the change, purchases were considered cross-border and the presence of a VAT ID resulted in Reverse Charge (0% tax). With local invoicing, transactions are no longer cross-border, so the tax rate of 22% applies.
Partners in Italy were invoiced from Microsoft Srl Italy on September 1, 2023. Customers migrated to Microsoft Srl Italy on March 1, 2024.
- question: Can I sign the Microsoft Customer Agreement today?
answer: |
- **If you work through a Microsoft seller**, the Microsoft Customer Agreement is currently available in Argentina, Australia, Austria, Belgium, Canada, Chile, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Portugal, Puerto Rico, South Africa, Spain, Sweden, Switzerland, United Kingdom, United States, and Uruguay.
- **If you're a new customer purchasing Azure services directly from Azure.com,** today the Microsoft Customer Agreement is available in the countries/regions below all of which are transacted in US dollars (USD). In 2021, we began the rollout for the new customers in other regions with the goal of making Microsoft Customer Agreement available worldwide.
- The Microsoft Customer Agreement is also available through Cloud Solution Providers (CSP) around the world. You can find a partner in the CSP program at [Microsoft Solution Providers](https://www.microsoft.com/solution-providers/home).
| Countries/regions | Countries/regions | Countries/regions | Countries/regions |
|-------------------------|---------------------|------------------------|--------------------------------------|
| Afghanistan | Albania | Algeria | Angola |
| Argentina | Armenia | Australia | Austria |
| Azerbaijan | Bahamas | Bahrain | Bangladesh |
| Barbados | Belarus | Belgium | Belize |
| Bermuda | Bolivia | Bosnia and Herzegovina | Botswana |
| Brazil | Brunei | Bulgaria | Cabo Verde |
| Cameroon | Canada | Cayman Islands | Chile |
| Colombia | Costa Rica | Côte d'Ivoire | Croatia |
| Curaçao | Cyprus | Czechia | Darussalam |
| Denmark | Dominican Republic | Ecuador | Egypt |
| El Salvador | Estonia | Ethiopia | Faroe Islands |
| Fiji | Finland | France | Georgia |
| Germany | Ghana | Greece | Guatemala |
| Honduras | Hong Kong Special Administrative Region| Hungary | Iceland |
| Indonesia | Iraq | Ireland | Israel |
| Italy | Jamaica | Japan | Jordan |
| Kazakhstan | Kenya | Korea | Kuwait |
| Kyrgyzstan | Lebanon | Liechtenstein |Libya |
| Lithuania | Macao Special Administrative Region| Malaysia | Malta |
| Mauritius | Mexico | Moldova | Monaco |
| Mongolia | Montenegro | Morocco | Namibia |
| Nepal | Netherlands | New Zealand | Nicaragua |
| Nigeria | Norway | North Macedonia | Oman |
| Pakistan | Palestinian Authority | Panama | Paraguay |
| Peru | Philippines | Poland | Portugal |
| Puerto Rico | Qatar | Romania | Russia |
| Rwanda | Saint Kitts and Nevis | Saudi Arabia | Senegal |
| Serbia | Singapore | Slovakia | Slovenia |
| South Africa | Spain | Sri Lanka | Sweden |
| Switzerland | Taiwan | Tajikistan | Tanzania |
| Thailand | Trinidad and Tobago | Tunisia | Türkiye |
| Turkmenistan | Uganda | UK | Ukraine |
| United Arab Emirates | United States | Uruguay | Uzbekistan |
| Venezuela | Vietnam | Virgin Islands of the United States | Yemen |
| Zambia | Zimbabwe | | |
- question: What if I'm an existing customer purchasing Azure directly from Azure.com?
answer: |
Microsoft shares a notice directly with you at least 30 days before the transition to the Microsoft Customer Agreement.
- question: What Azure services are available through the Microsoft Customer Agreement?
answer: |
All Azure services are available through Microsoft Customer Agreement. Once you accept the Microsoft Customer Agreement, you get the benefit of more free enterprise-grade management tools including new invoice and cost management capabilities through the same portal where you manage your Azure services.
- question: How is Azure priced under the Microsoft Customer Agreement?
answer: |
Azure is priced in US dollars (USD) worldwide under the Microsoft Customer Agreement and Microsoft Partner Agreement.
Prices are in your local currency for Enterprise Agreements.
Azure users are always charged in their local currency. A currency conversion occurs at the time of billing, if the pricing currency isn't the same as the billing currency.
- The [Retail Price API](/rest/api/cost-management/retail-prices/azure-retail-prices) returns USD as the default. The API returns a currency conversion if the user specifies a currency. Although convenient, the conversion might cause confusion because the API returns *estimated prices based on the current conversion rate*. The API results don't match the invoice if you try to use the API to reconcile your invoice.
- When you download your price sheet from the Azure portal:
- For Enterprise Agreements, prices are in your local currency for Azure first party services.
- For Microsoft Partner Agreements and Microsoft Customer Agreements, prices are shown in USD for Azure first party services.
As mentioned previously, if you transact in one of the other following supported currencies, your monthly cost is first calculated in USD. For payment, the total is then converted to the local currency.
| Code | Currency |
|---------|--------------------|
| AUD | Australian Dollar |
| BRL | Brazilian Real |
| GBP | British Pound |
| CAD | Canadian Dollar |
| CNY | Chinese Yuan |
| DKK | Danish Krone |
| EUR | Euro |
| INR | Indian Rupee |
| JPY | Japanese Yen |
| KRW | Korean Won |
| NZD | New Zealand Dollar |
| NOK | Norwegian Krone |
| RUB | Russian Ruble |
| SEK | Swedish Krona |
| CHF | Swiss Franc |
| TWD | Taiwan Dollar |
- question: What exchange rate is used and how does it work with my bill?
answer: |
We use London closing spot rates that are captured in the two business days prior to the last business day of the previous month end. If the two business days prior to the end of the month fall on a bank holiday in major markets, the rate setting day is generally the day immediately preceding the two business days. This rate applies to all transactions during the upcoming month.
For example, the exchange rate for January transactions is first captured in the final days of December. The rate is applied to all Azure purchases made in January and all Azure consumption in January. The January exchange rate and local currency billed amount appears in the January invoice, which is available at the beginning of February.
- question: Under the Microsoft Customer Agreement, in which currency is my payment processed?
answer: |
The legal address you provide at the time of signing determines your billing geography and currency based on the following table:
| **Country/Region** | **Billing currency** |
|-------------------------------------|-------------------------|
| Afghanistan | US Dollar (\$) |
| Albania | US Dollar (\$) |
| Algeria | US Dollar (\$) |
| Angola | US Dollar (\$) |
| Argentina | US Dollar (\$) |
| Armenia | US Dollar (\$) |
| Australia | Australian Dollar (\$) |
| Austria | Euro (€) |
| Azerbaijan | US Dollar (\$) |
| Bahamas | US Dollar (\$) |
| Bahrain | US Dollar (\$) |
| Bangladesh | US Dollar (\$) |
| Barbados | US Dollar (\$) |
| Belarus | US Dollar (\$) |
| Belgium | Euro (€) |
| Belize | US Dollar (\$) |
| Bermuda | US Dollar (\$) |
| Bolivia | US Dollar (\$) |
| Bosnia and Herzegovina | US Dollar (\$) |
| Botswana | US Dollar (\$) |
| Brazil | Brazilian Real (R\$) |
| Brunei Darussalam | US Dollar (\$) |
| Bulgaria | Euro (€) |
| Republic of Cabo Verde | US Dollar (\$) |
| Cameroon | US Dollar (\$) |
| Canada | Canadian Dollar (\$) |
| Cayman Islands | US Dollar (\$) |
| Chile | US Dollar (\$) |
| China | Chinese yuan (¥) |
| Colombia | US Dollar (\$) |
| Republic of the Congo | US Dollar (\$) |
| Costa Rica | US Dollar (\$) |
| Côte d'Ivoire | US Dollar (\$) |
| Croatia | Euro (€) |
| Curaçao | US Dollar (\$) |
| Cyprus | Euro (€) |
| Czech Republic | Euro (€) |
| Denmark | Danish Krone (kr) |
| Dominican Republic | US Dollar (\$) |
| Ecuador | US Dollar (\$) |
| Egypt | US Dollar (\$) |
| El Salvador | US Dollar (\$) |
| Estonia | Euro (€) |
| Ethiopia | US Dollar (\$) |
| Faroe Islands | Danish Krone (kr) |
| Fiji | Australian Dollar (\$) |
| Finland | Euro (€) |
| France | Euro (€) |
| Georgia | US Dollar (\$) |
| Germany | Euro (€) |
| Ghana | US Dollar (\$) |
| Greece | Euro (€) |
| Guatemala | US Dollar (\$) |
| Honduras | US Dollar (\$) |
| Hong Kong SAR | US Dollar (\$) |
| Hungary | Euro (€) |
| Iceland | Euro (€) |
| India | Indian Rupee (₹) |
| Indonesia | US Dollar (\$) |
| Iraq | US Dollar (\$) |
| Ireland | Euro (€) |
| Israel | US Dollar (\$) |
| Italy | Euro (€) |
| Jamaica | US Dollar (\$) |
| Japan | Japanese Yen (¥) |
| Jordan | US Dollar (\$) |
| Kazakhstan | US Dollar (\$) |
| Kenya | US Dollar (\$) |
| Korea | Korean Won (₩) |
| Kuwait | US Dollar (\$) |
| Kyrgyzstan | US Dollar (\$) |
| Latvia | Euro (€) |
| Lebanon | US Dollar (\$) |
| Libya | US Dollar (\$) |
| Liechtenstein | Swiss Franc. (chf) |
| Lithuania | Euro (€) |
| Luxembourg | Euro (€) |
| Macao SAR | US Dollar (\$) |
| Malaysia | US Dollar (\$) |
| Malta | Euro (€) |
| Mauritius | US Dollar (\$) |
| Mexico | US Dollar (\$) |
| Moldova | US Dollar (\$) |
| Monaco | Euro (€) |
| Mongolia | US Dollar (\$) |
| Montenegro | US Dollar (\$) |
| Morocco | US Dollar (\$) |
| Namibia | US Dollar (\$) |
| Nepal | US Dollar (\$) |
| Netherlands | Euro (€) |
| New Zealand | New Zealand Dollar (\$) |
| Nicaragua | US Dollar (\$) |
| Nigeria | US Dollar (\$) |
| North Macedonia | US Dollar (\$) |
| Norway | Norwegian Krone (kr) |
| Oman | US Dollar (\$) |
| Pakistan | US Dollar (\$) |
| Palestinian Authority | US Dollar (\$) |
| Panama | US Dollar (\$) |
| Paraguay | US Dollar (\$) |
| Peru | US Dollar (\$) |
| Philippines | US Dollar (\$) |
| Poland | Euro (€) |
| Portugal | Euro (€) |
| Puerto Rico | US Dollar (\$) |
| Qatar | US Dollar (\$) |
| Romania | Euro (€) |
| Russia | Russian Ruble (руб) |
| Rwanda | US Dollar (\$) |
| Saint Kitts and Nevis | US Dollar (\$) |
| Saudi Arabia | US Dollar (\$) |
| Senegal | US Dollar (\$) |
| Serbia | US Dollar (\$) |
| Singapore | US Dollar (\$) |
| Slovakia | Euro (€) |
| Slovenia | Euro (€) |
| South Africa | US Dollar (\$) |
| Spain | Euro (€) |
| Sri Lanka | US Dollar (\$) |
| Sweden | Swedish Krona (kr) |
| Switzerland | Swiss Franc. (chf) |
| Taiwan | Taiwanese Dollar (NT\$) |
| Tajikistan | US Dollar (\$) |
| Tanzania | US Dollar (\$) |
| Thailand | US Dollar (\$) |
| Trinidad and Tobago | US Dollar (\$) |
| Tunisia | US Dollar (\$) |
| Türkiye | US Dollar (\$) |
| Turkmenistan | US Dollar (\$) |
| Uganda | US Dollar (\$) |
| Ukraine | US Dollar (\$) |
| United Arab Emirates | US Dollar (\$) |
| United Kingdom | British Pound (£) |
| United States | US Dollar (\$) |
| Uruguay | US Dollar (\$) |
| Uzbekistan | US Dollar (\$) |
| Venezuela | US Dollar (\$) |
| Vietnam | US Dollar (\$) |
| Virgin Islands of the United States | US Dollar (\$) |
| Yemen | US Dollar (\$) |
| Zambia | US Dollar (\$) |
| Zimbabwe | US Dollar (\$) |
If you purchase Azure services through a Microsoft partner, contact them for questions regarding your payment currency.
- question: How do I get my invoice?
answer: |
- If you buy directly from Azure.com, your invoice details are in the **Cost Management and Billing** service in the [Azure portal](https://portal.azure.com).
- If you buy through a Microsoft sales representative, you receive your invoices from Microsoft. You can also access your invoices in the **Cost Management and Billing** service in the [Azure portal](https://portal.azure.com).
- If you purchase through a cloud solution provider under the Microsoft Customer Agreement, you receive your invoice from the partner.
- question: Where can I review the Microsoft Customer Agreement?
answer: |
You can review the Microsoft Customer Agreement at [Microsoft Licensing](https://www.microsoft.com/licensing/docs/customeragreement).
- question: How do these changes affect my organization if we already have a Microsoft Enterprise Agreement?
answer: |
Azure usage and purchases made under an existing Enterprise Agreement are unaffected by this change.
additionalContent: |
## Next steps
Learn more about the Microsoft Customer Agreement:
- [Key next steps after accepting your Microsoft Customer Agreement](microsoft-customer-agreement-get-started.md)