Prepaid card is scratched or not working
Please complete all fields below. A member of our support team will get back to you shortly.
Important: If you have multiple Nintendo Accounts (parent and child accounts) with your email address associated, please use the box provided to tell us which account was trying to redeem the card.
Please upload:
- Images of your prepaid card, showing the full front and full back of the card
- An image of the receipt for your prepaid card purchase
Example:
