Hers: Women’s Healthcare 12+

If you’re already familiar with the drug they’re prescribing then this service is great. I moved away from my hometown and my psychiatrist couldn’t prescribe my meds if I lived in a different state than where she is licensed. So it was very convenient for me to hop on HERS and get a prescription very quickly without all the bells and whistles as when I went the traditional route, it took almost 2 months for my doctor to diagnose me and write a prescription.

With that being said, after 2 months, I was very informed about the drug I was being prescribed and was confident that it would work because my doctor took the time to get to know me and listen to what I needed. So I’m not sure how this App can just issue psychiatric medication to ppl who’ve never been assessed by a professional in depth and may have no experience with these types of drugs.

In a nutshell, it was great for me because I know what I’m getting into and pretty much just needed a refill but to someone who’s completely new to medication, it runs the risk of being a little sketchy.

Hey,

We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers. We are always here to help if you need us.

The Hims & Hers Team

After inputting all the needed information to receive help for hair loss, I was directed to a page where I had to input my credit card information. While I expected their services to be a paying service I thought they would have the opportunity for people to receive services through their health insurance. This wasn’t an option so I had to decline the service in general. Not everyone can afford $35 - $175 a month. I guess I had this assumption because I was a proud customer of online birth control for years and I received those services with my health insurance and NOT with monthly payments on a credit card or Apple Pay account. By not having an option for people to pay with health care insurance it excludes many people who need help health wise yet can’t obtain it due to their finances. It’s an endless cycle where only the “well off” can afford decent health care services (medicine, counseling, therapy, etc.)

Thank you for reading. I will recommend this service to others because I can recognize the amazing potential within it but people should know ahead of time that Hers/Hims do not accept health insurance.

We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.

I had an absolutely terrible and ridiculous experience with this service. I took the survey/consultation questions, and within 1 hour was prescribed AND CHARGED $123 for lexapro, with absolutely no actual comments with my “provider.” I received the lexapro in about 6 days. About 6 hours after I took the first dose I had an allergic reaction. I immediately discontinued and tried reaching out to my “provider” MULTIPLE TIMES, with no response. I eventually went to the customer support live chat and they told me to continue taking the medication. Despite the fact that I had an allergic reaction, I was only told “do not stop taking the medication abruptly without speaking to your doctor” when my doctor was no where to be found. I requested a refund and cancellation of my subscription which they REFUSED. About 1 week later after pestering the live chat agents and my “provider” I was then prescribed venlaxafine, without any discussion, from a completely new “provider” WHO SENT THE EXACT SAME GENERIC DEFAULT MESSAGE AS THE FIRST DOCTOR. Do not use this service, run away. You will not have any actual contact or communication with your doctor. They will not discuss side effects, treatment plans, or answer any of your questions before prescribing and charging you. Hers is the worst telehealth psychiatry service on the market.

Hello GabsKn, thanks for taking the time to voice your concerns. We're terribly sorry for any confusion but you've given consent for treatment when you submit your visit as the providers assume you're ready for treatment. Telemedicine is known for its efficiency and ease of access to healthcare. The medical team encompasses a team of providers to ensure you never wait long to hear back from a provider. The providers send lengthy, perhaps even repetitive messages when the prescription is initiated and changed as they feel all of the information is important. This is much like the information packet you would receive from the pharmacy. If you have specific questions, then the providers respond directly to you with a personalized answer. My apologies for the adverse symptoms, we would never tell you to keep taking something that you were allergic to. Patient safety is our top concern, so this is an instance where we'd want you to let your provider know about the reaction to ensure you are receiving the best care.

You're always welcome to reach your provider via our secure messaging portal to further discuss your treatment. We are also able to look into this further for you and provide a solution if you'd like to email us at support@forhers.com. We hope to hear from you soon!