Thank you for playing FOAMSTARS.

DETAILS
Some players experienced an issue which caused Premium Pass track rewards for STARRY POP or GROOVY DISCO to be removed from their account.
Launching the game during the season automatically restored the rewards. However, if the game was relaunched after the season ended, the rewards were not restored.

PERIOD
STARRY POP: 01:00AM February 6, 2024 (UTC) to present.

GROOVY DISCO: 01:00AM March 9, 2024 (UTC) to present.

ELIGIBLE PLAYERS
STARRY POP: Players who purchased the Premium Pass and experienced the issue described above.

GROOVY DISCO: Players who purchased the Premium Pass and experienced the issue described above.

COMPENSATION DETAILS
STARRY POP: Eligible players will receive a download code including all items from the STARRY POP Premium Pass (up to and including Tier 40), in addition to a set of 15 Energy Stones.

*Please submit a request as detailed below.

GROOVY DISCO: Eligible players will have the Premium Pass track items directly restored to their account.
*No action required by the player.

COMPENSATION PERIOD
STARRY POP: Requests will open from 4:00PM May 31, 2024 (UTC)
*Requests will be processed within five business days.
*Download code may be redeemed immediately.

GROOVY DISCO: Data will be restored along with the release of the patch scheduled for 01:00AM June 21, 2024 (UTC)
*No action required by the player.

REQUESTING DOWNLOAD CODES
STARRY POP:

■System Menu > Options > Other > Contact > (Proceed to SQUARE ENIX Support Center website)
----------------------------------------------------
1. Select “Contact” (Email icon)
2. Select the appropriate categories:
Contact Category: Technical Support
Contact Sub-category: Game Data
Summary of your inquiry: Please specify if are using a PlayStation®4 or PlayStation®5.
3. Select “Next”
*The next screen will display the message, “We were not able to locate the support information related to your issue.” Please select "Next" to proceed.
4. Select “Proceed to Email Support.”
Contact Email Address: Please include the e-mail address to receive the download code.
Detailed Condition: Please enter, “FOAMSTARS: Season Pass Reset.”
5. Select “Next.”

GROOVY DISCO:
*No action required by the player.

We offer our sincerest apologies for the inconvenience. We are actively working to prevent similar issues in the future.

We hope you continue to enjoy FOAMSTARS.

Thank you for playing FOAMSTARS.
The game will be updated as of 31 May 2024 (01:00 UTC).
The content of this update is detailed as below:

■ADJUSTMENTS
PVP Balance
Character balance adjusted as follows:
Mel T
Skill: Sumptuous Promo
・Shots now land sooner after startup.
The Baristador
Skill: Bitter drip
・Shots now land sooner after startup.
Happy Bath Survival
Out-Of-Arena Skill: Foam Maker
・Shots now land sooner after startup.

■BUG FIXES
・Fixed bug where, after firing a charge shot mid-air, if you landed with the shot button held down, then jumped, the charge would be cancelled.
(Affected characters: Tonix, Jet Justice.)
・Fixed bug where, if activating a Superstar Skill cancelled an animation, you would not become invincible during the Superstar Skill startup.
(Affected characters: Soa, Tonix, Jet Justice, Penny Gwyn, Rave Breaker, The Baristador, Chloe Noir.)
・Manami An map: Fixed bug where you could get stuck respawning in a water area.
・Manami An map: Fixed bug where announcer's voice would not play when you scored a Chill or Slide Save.
・Digital Sticker "Foam Security": Fixed issue where the item model would not properly display.

We hope you continue to enjoy FOAMSTARS.

If you are encountering issues accessing your SQUARE ENIX Account or need to change your registered information (email address, name, etc.), please be sure to read the following articles. These will either help you resolve the issue or guide you to the relevant help form, from which we will be able to provide assistance more efficiently:

Changing your email address or other account details
https://support.eu.square-enix.com/faqarticle.php?kid=12862&id=612&la=2

I cannot log in / I have forgotten my ID or password
https://support.eu.square-enix.com/faqarticle.php?kid=78823&id=612&la=2